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C.H. Robinson is one of the WORLD'S LARGEST LOGISTICS PLATFORMS and is looking for the next OPERATIONS ACCOUNT SPECIALIST in Pescara (Italy) . Is that you?

The Operations Specialist performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers, managing and developing business with a constant research for growth opportunities.

With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

RESPONSIBILITIES:

• Develop account relationships with contacts at multiple levels within customer organizations

• Retain and grow a customer portfolio: developing business

• With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles

• Monitors task boards and assigned email accounts to respond to customer and carrier requests

• Be in continuous contact with customers

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS:

• Previous customer service in a call center or similar environment

• Commercial and international mindset

• Proficient skills in Italian and English (written and verbal) is mandatory

• Excellent verbal & written communication in French is desired

• Values a diverse and inclusive work environment

• Demonstrated negotiation, collaboration, and influencing skills

• Strong prioritization, organization, analytical, process oriented skills.

• Proficient in Microsoft Office Suite of programs

WHAT DO WE OFFER?

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• A fun, positive, strong and multicultural team which encourages thinking outside the box

• Use and develop your language skills in our international work environment.

• Compensation includes a monthly salary and bonus based on personal, team performance and business growth.

• Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ESPP, unlimited access to training platform Percipio and GoFluent,

• Employee Assistance Program LYRA

If you're ready to make your mark, embrace the challenge, and reshape the future of Transport, we want you on our team. Don't miss this extraordinary opportunity—apply now and embark on a transformative journey with C.H. Robinson!

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

WHY DO YOU BELONG AT C.H. ROBINSON?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .