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Transdev is a leading operator and global integrator of mobility, providing 11 million passenger trips daily, in 18 countries. Transdev is a leading provider of paratransit and non-emergency medical transportation, moving millions of people with special needs safely and comfortably every year in more than 50 cities across the country.

Transdev has managed the San Francisco Paratransit program on behalf of SFMTA since April 2000. Since then, the overall structure of the program as well as the service delivery model has gradually matured and settled to providing specific and key paratransit services.

Purpose of Position:

This position will primarily be responsible for understanding all aspects of rider services and their delivery including from rider, driver and dispatcher perspectives. It will also plan paratransit group van service delivery and will assist with planning, developing and administering programs, studies, patterns, trends and reports. The position is responsible for managing all Trapeze PASS routing & scheduling tools and for using GIS geospatial data in analysis of schedules and projects.

Responsibilities:

• Through rider feedback and meetings with drivers and dispatchers, analyze service forquality, trip or passenger trends and patterns, reviewing for opportunities to improve productivity of service and improve riderexperiences.

• With specific guidance and appropriate resources, will develop short- and long-range service plans for all service modes including group vanservices.

• Evaluates trip provision to common addresses or locations to prioritize route modifications including expansion to combine individual trips to achieve the highest levels of service qualityand efficiency/productivity.

• Monitors routing and scheduling structures of all routes to ensure compliance withregulations, including those governing rest and mealbreaks.

• Successfully enters, tracks and maintains all necessary and critical planning data including file back-ups and documentationfiles.

• Assists the Transdev Corporate Support and local Operating Division to develop a driver shift bid twice a year and monitors its conduct andimplementation.

• Understands, documents and supports the SF ACCESS and GROUP VAN dispatching and scheduling processes and provides guidance on better techniques for conducting thesefunctions whenasked.

• Tracks, compiles and analyzes performance issues and proposes possible solutions atan interdepartmentallevel.

• Prepares and presents a variety of informational reports as requested to management,the SFMTA, advisory groups and others that are logical, easy to follow and are datadriven.

• Works with management, drivers and dispatcher to improve service delivery, streamlineand improve processes and tripscheduling.

• Able to quickly learn and gain proficiency with computer software to manage data and schedule and manage passengertrips.

• Capable of exhibiting a high-level of team spirit and internal customerservice.

• Demonstrates excellent customer service to individuals, businesses andgroups.

• Seeks and provides information to employees as needed; providing friendly, professional customer service interaction, responds to employee questions regarding all types of routing & schedulingmatters.

• Must be able to maintain confidentiality of all rider and systeminformation.

• Must be able to perform GIS geospatial data collection and analysis applicable to paratransit service levels with the goal of determining better/more efficient ways to deliver thoseservices.

• Performs other duties asrequired.

Qualifications:

Education, Licensing, and Certifications Required:

• Bachelor’s degree in urban planning, transportation or related field or 2 years of equivalent professional work experience

Experience:

• A total of 1 to 2 years of relevant professional experience isdesired

• Previous relevant transit experience preferred; with Trapeze Scheduling orDispatching experiencepreferred

• Experienced in the use of MS Office tools including Word, Excel, PowerPoint, Outlook,Access and othertools

• GIS – college course work

Skills and Knowledge Required:

• Proficiency working with Microsoft Word, Excel and Access, and good aptitude tolearn specializedsoftware.

• Familiarity with ArcGIS is desired. Proficiency in performing GIS spatial joins and buffers is required.

• Familiarity with Paratransit operations and routing/scheduling software strongly preferred.

• Ability to read, understand, and interpret instructions, policies, andprocedures.

• Very good skills in writing and communicating in English is a requirement of thisjob.

• Ability to organize and perform work efficiently.

• Must possess a strong attention todetail

• Travel requirement (as a percent): less than a total of 5% for occasional training and meetings are mostlylocal

Pre-Employment Requirements:

• Must submit to and pass non-DOT drug testing and a backgroundcheck

Physical Requirements:

• Must be able to work shifts or flexible work schedules asneeded.

• 90% of work is accomplished indoors and in air-conditioned or well-ventilatedfacilities

• Work is accomplished in an office or in a cubicle space equipped with a telephone andcomputer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at acomputer screen.

Salary Range: $66,560 - 76,560 DOQ

For more information please visit our website at www.transdevna.jobs

Transdev Services, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Other

Job Type: Full Time

Req ID: 1595

Pay Group: YS5

Cost Center: 5936

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.