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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Gap Inc is a leader in digital commerce. We operate and evolve a platform that services all Gap Inc brands: Gap, Old Navy, Banana Republic and Athleta. Together these 4 brands form a powerhouse ecommerce engine – one of the largest 25 ecommerce sites globally and the second largest online apparel retailer in the USA. Furthermore – our digital presence extends beyond pure ecommerce – at Gap we call this “Connected Commerce”. Our Connected Commerce initiatives are critical, well-supported and core to Gap Inc’s future success.

In this role, you will lead a function responsible for Product Operations across the entire Product Management team. This is a newly created role at Gap Inc. and will need a ground-up building of the Product Operations practice. Responsibilities include defining, owning, and running team wide product practices such as product review meetings, the product playbook, ways of working with cross functional partners, intake and prioritization of roadmap ideas, budget planning, leadership presentation quarterbacking, formal and informal communications within and outside the team using means such as release notes, weekly/monthly/quarterly brand reviews etc. In a multi-brand environment being powered by a large product team, the Product Operations function is the orchestrator of cohesion amongst the product team, and the conduit between the team and partners outside.

The ideal candidate will have Product Management experience, along with client-management expertise via consulting or b2b account management/professional services experience. This position reports to the SVP/Chief Product Management Officer.

We are open to candidates in the San Francisco, New York City, Columbus, OH, and Dallas, TX markets. Compensation ranges will adjust based on candidate location.

What You'll Do

• Lead the Product Operations team

• Define, own, and run team wide product practices such as product review meetings, the product playbook, ways of working with cross functional partners, intake and prioritization of roadmap ideas, budget planning, leadership presentation quarterbacking, formal and informal communications within and outside the team using means such as release notes, weekly/monthly/quarterly brand reviews etc

• Collaborate closely with Product Management to influence roadmaps and strategic decisions. Involve a wider circle of people, who are not part of your formal team, in order to tap capabilities or perspectives that will enable better results.

• Proven record of delivering consumer led business outcomes though leadership of a function from structuring work, people and interdependences; prioritizing; executing under tight timeframes and presenting and influencing outcomes based on learnings

• Able to filter, prioritize, analyze, and validate complex In-depth understanding of concepts and procedures within UX and across key functions and business units.

• Incorporate brand and business partner priorities into your agenda, supporting brand strategies while holding to the long-term vision

• Improve the product management function – processes, practices and deliverables

• Develop effective partnerships across the organization, including with general managers, design, finance, engineering, data science and marketing stakeholders

• Champion our values of equality and belonging in a high-performing environment that is inclusive by design

• Create and sustain a design-thinking and customer-obsessed culture

Who You Are

• Extensive product management experience

• Experienced in consulting, account management/professional services experience

• Strong track record of delivering and measuring product value

• Experience in B2C retail

• Uber inter-personal skills

• Powerpoint ninja with ample experience creating compelling presentations for senior executives

• Managed large capital / technology investment priorities

• Demonstrated ability to focus teams on customer needs and insights

• Have worked effectively in a matrixed organization

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $185,500 - $245,800 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.