CASY-MSCCN Jobs

Overview

Come join Expert Networks’ Modern Operation team as a Senior Manager for the Financial Operations team, where you will lead a team of Financial Operations Analysts to cost both Internal & External supply plans, manage invoices for supply delivered from external partners & drive cost efficiency across the Customer Success Network.

The ideal candidate will possess both an tech focused attribute to solve our most complex challenges whilst also utilizing their SME knowledge to build short term solutions to enable the team to operate with scale and velocity. Having a background in both understanding and creating capacity plans and the ability to translate this into cost plans and budgets will be key. The successful candidate will have experience in leadership and problem solving, requiring extensive use of data collection and analysis, as well as working with stakeholders worldwide to drive the financial stability for the Customer Success organization.

What you'll bring

• 3+ years' experience in a similar role within the call center or BPO industry

• Exceptional understanding of supply plans within the call center environment

• Proven leader in data and information space with 7+ years of experience working in Product Analytics, Marketing Analytics, Operations Analytics or other data-driven strategic insights analytic role

• Strong people management skills leading teams for at least 5 years and growing supply planning, financial analysts or analytics talent.

• Proficient in SQL, Excel, and data visualization software such as Qlik, Tableau, etc.

• Experienced in experimentation design and execution

• Ability to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and/or exceed business objectives as well as manage a team of at least 3 direct reports

• Outstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forums

How you will lead

• Lead and develop a world class team of financial operational analysts, coaching technical and strategic skill sets

• Drive headcount planning and hiring strategy for Customer Sucess by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness

• Be a central financial operational leader across cross-functional teams, driving financial efficiency and thought leadership and supporting business decisions

• Drive financial disciple and own the reporting and dive deep on financials

• Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.

• Proactively influence wide range of stakeholders

• Driving cost optimization opportunities to achieve greater efficiency within the Partner Network

• Liaising with internal teams, including finance, sales and operations to ensure invoicing processes are streamlined and efficient

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.