Job Information
Spanish Peaks Mountain Club Front Office Supervisor in San Diego, California
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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SUMMARY
The Front Office Supervisor is responsible for ensuring a warm and welcoming guest arrival and departure with excellent customer service and guest recognition.
ESSENTIAL FUNCTIONS
Greeting guests with a friendly and sincere welcome
Overseeing and assisting with bell and valet services including baggage and amenity deliveries and coordination with Compass Sports
Overseeing and assisting with hotel drivers and transportation services
Maintaining proper record keeping and scheduling
Ensuring that department cleanliness and organization standards are met
QUALIFICATIONS
College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Excellent telephone etiquette.
Exceptional guest recovery skills
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 60 lbs) and driving will be required.
The pay scale* for Front Office Supervisor is $24.00.
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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