Job Information
HEALTH AND HUMAN SERVICES COMMISSION Information Technology SS V in SAN ANTONIO, Texas
Job/Position DescriptionInformation Technology Support Specialist V performs highly complex (journey-level) computer systems analysis work for Regional and State IT operations in a network environment.Work involves planning and analyzing user requirements, procedures, and problems toautomate processing or to improve existing systems.Work involves technical and tactical management of projects, technical solutions,enhancements, and modifications to desktop and network infrastructure.Work involves installation, configuration, maintenance, and troubleshooting of Local Area Networks, Wide Area Networks, workstations, hardware and software.Conduct detailed research, extensive testing, enhanced documentation, and implementation of new technical solutions or computing enhancements.Is expected to work under limited supervision with considerable latitude for the use of initiative and independent judgment.Essential Job FunctionsPerforms complex or advanced technology support functions for Regional and State IT operations in a network environment including troubleshooting and solving problems related to computer systems or programs. (25%)Analyze and evaluate new or existing computer applications, procedures,information systems, or utility programs business requirements, systemrequirements, and equipment configurations in relation to business processes, equipment and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. (20%)Directs activities/projects to resolution including the technical analysis, planning, design, implementation, coordination, organizing of tasks within the region involving multiple resources both inside and outside the agency to ensure effective service delivery of HHS customers. (10%)Evaluates and recommends action on testing and certification of software and hardware upgrades. (10%)Oversees studies and the preparation of reports that include study findings,recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises optimum solutions. (5%)Determines operational, technical, and support requirements for the location,installation, operation, and maintenance of data processing, data communications, and computer and management information systems. (5%)Assists in advising management and users regarding security procedures (5%)Attend meetings, training's, seminars as assigned (5%)Trains team members and end-users (5%)Completes special projects as assigned (10%)Registrations, Licensure Requirements or Certifications1. Valid TX driver license (required)2. Proof of current liability insurance (required)3. ITF+ Certification (preferred, but not required)4. Network+ Certification (preferred, but not required)5. A+ Certification (preferred, but not required)6. Project and Portfolio Management Center (PPM) (preferred, but not required) Any related to position description, duties, or job function a plus.Knowledge Skills AbilitiesKnowledge of agency business applications.Knowledge of the limitations and capabilities of computer systems.Knowledge of information technology equipment.Knowledge of computer hardware and software, of computer operatingsystems.Knowledge of computer hardware, software and LAN environments.Knowledge of supporting and maintaining Windows based serversKnowledge of Microsoft Windows Active Directory Domain administrationand supportKnowledge and experience in support of network facilities and da https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=604179 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.