Job Information
WATTS Customer Service Rep in United States
We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
As a Customer Service Representative, you will provide quality service/support to all Watts’ identified Agents and their sales activities in the United States. You'll serve as the point of contact for customers and Agents within their assigned responsibility and will process incoming order and helping solve technical problems for customers. You will be remote and report to the Customer Service Supervisor.
You Will:
Handle incoming calls from both internal and external customers as required. Ensures that the customer service department’s “call ownership” philosophy/policy is strictly adhered to upon answering
Enter sales orders (from phone, e-mail, fax, or written) into the company’s order entry system.
Assist with requests on shipping, product availability, terms and conditions, and inventory information.
Provide written and/or verbal customer feedback to all relevant departments and personnel within Watts.
Provide information and assistance for returns, credit memos, no charge sales (samples), and product traces.
Handle all customer complaints, problems and returns in a timely, professional and courteous manner
Be an interface for all incoming product questions and/or technical inquiries
Stay current with system information, changes and updates
You Have:
High School Diploma or equivalent
One year of experience in a high volume customer service department.
Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)
Knowledge of domestic and international business, exporting and shipping.
Advanced Computer skills (Microsoft Office, order entry systems, etc.)
Ability to type 45wpm
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.
Watts in it for you :
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:
Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .
Specialties
Plumbing, HVAC, Water Quality, and Gas
Headquarters
Americas & Corporate Headquarters: North Andover, Massachusetts, USA
Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China
Company Size
About 5,000 employees
Website
http://www.watts.com/
http://www.wattsindustries.com/
http://www.wattsasia.com/
Industry
Machinery
Founded
1874