Job Information
University of Utah Salesforce Systems Administrator in Salt Lake City, Utah
Details
Open Date 03/28/2024
Requisition Number PRN38092B
Job Title Systems Administrator
Working Title Salesforce Systems Administrator
Job Grade F
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday, 8 am – 5pm
HYBRID WORK OPPORTUNITY : Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work
VP Area Academic Affairs
Department 02200 - Digital Learning
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $69,000 to $75,100
Close Date
Open Until Filled Yes
Job Summary
The Salesforce System Administrator is responsible for maintaining the University Connected Learning CRM instance. This role is expected to stay up to date with Salesforce releases and other necessary updates to resolve system-related issues. Utilizing integrated tools, this role will maintain system backups for data integrity. As part of a team, this role will help drive adoption of Salesforce across several internal departments and external use cases. A key goal will be to implement solutions that meet business needs in a way that will scale well within an enterprise environment.
We will select the most qualified candidate, but what you don’t know, we will teach you.
Summary of University benefits
The University of Utah offers a comprehensive benefits package including:
Excellenthealth and dental care coverageat affordable rates
WellUprogram for additional coverage discounts
ComprehensiveEmployee Assistance Program ( EAP )
14.2% retirement contributionsthat vest immediately
Generouspaid leave time
11 paid Holidaysper year
50% tuition reductionfor employee, spouse, and dependent children
Flex spending accounts
Free transiton most UTA services
Employee discounts on a variety of products and services including cell phones & plans, entertainment, legal services, health and fitness, restaurants, retail, and travel
Public Service Loan Forgivenesseligibility
Professional development opportunities
Additional benefits information is available at www.hr.utah.edu/benefits
Responsibilities
Collaborate on system analysis and design to optimize functionality and scalability across the organization.
Configure software to meet customer technical requirements
Prepare documentation including training guides, and technical reference materials for ongoing support
Participate in cross-functional teams that address strategic business issues involving multiple systems
Complete testing of new tools and gauge functionality against requirements
Develop and deliver reports to support business needs
Provide user-facing support for technical issues
Support development, testing, and implementation efforts across the team.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Certified Salesforce Administrator with at least one year of experience administering a Salesforce instance. Candidates are encouraged to include their Trailhead Profile URL in their application.
2+ years of related experience is preferred
An ideal candidate will have two or more certifications in the Salesforce ecosystem grounded in hands-on work experience
2+ years of experience in Education Data Architecture ( EDA ) or 1+ year in EDA with experience configuring Salesforce Education Cloud
Experience working with institutions of Higher Education
Demonstrated experience with Salesforce flow, dynamic forms, and experience sites
Willingness to learn new tools and methodologies and adapt to organizational change
Experience with Own Recovery, DemandTools, FormAssembly, Marketing Cloud, Microsoft Suite
Familiar with database concepts
Working knowledge of data collection and management methods
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.