Job Information
CAREOREGON, INC. Director, IS Service Delivery in SALT LAKE CITY, Utah
Career Opportunities: Director, IS Service Delivery (24197)
Requisition ID 24197 - Posted 04/16/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (10)
Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.
Job Title Director, IS Service Delivery Exemption Status Exempt Department Infrastructure Manager Title Vice President, Technology Services Direct Reports Service Center, Service Quality, and Application Administration Teams Requisition # 24197 Pay and Benefits Estimated hiring range $159,000 - $192,500 / year, 10% bonus target, Full benefits. www.careoregon.org/about-us/careers Posting Notes This is a remote role, but you must reside in one of the listed 9 states. Job Summary This position is responsible for the development, execution, and health of CareOregon's information systems support services. Work is focused on aligning ISBI resources to CareOregon's strategic and operational goals, developing roadmaps, vendor management, and active engagement with department leaders across the enterprise. Primary duties include strategic, technical, and operational planning and oversight, as well as resource, relationship, and people management. This position is responsible for the development of strategic plans for IT Service Management teams, processes, and tools as well as application support services.
Essential Responsibilities Technical/Operational Leadership * Leads the execution of strategic initiatives, plans, and goals and advises organizational vision and goals. * Oversees technology support functions including Service Desk, Field Services, Service Quality and Application Administration teams to ensure consistent and quality service delivery, processes, and customer experience. * Implements and drives programs to measure and improve service management performance; anticipates potential issues and proactively implement controls and measures to mitigate them. * Advocates for user experience throughout ISBI. * Oversees the adoption of ISBI-wide standard processes and work management tool, ServiceNow. * Leads the creation and reporting of ISBI work performance metrics and KPIs. * Leads innovation, process review, and improvement efforts; oversees processes and procedures to ensure compliance with regulatory bodies and statutes, including HIPPA standards for PHI protection and transmission. * Promotes ISBI programs and staff across the organization through regular and transparent reporting, as well as publishing of short and long-term workplans. * Provides strategic and operational leadership of IS teams in recommending, developing, and implementing internal and third-party solutions. * Acts as project leader or sponsor on complex development programs related to analytics systems. Strategic/Operational Planning * Participates in the development of vision, goals, and strategic plans for Information Systems. * Develops short and long-term plans and policies; oversees the development and execution of standard operating procedures. * Provides input into the strategic plans for the organization. * Maintains a business unit view while establishing department priorities, being cognizant of broader business unit and organizational impacts. Financial/Resource Management * Develops and manages budgets in alignment with short- and long-term plans. * Ensures team efforts align with organization priorities in a dynamically changing environment. * Ensures effective management of 3rd... For full info follow application link.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, colo r, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.