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MO-SSM Health SLUCare Academic Pavilion

Worker Type:

Regular

Job Summary:

Responsible for support of the business users in key operations. Uses excellent customer service skills to assist with training and support. Supports existing functionality within the Epic system and other integrated clinical systems through problem-solving and educational skills. Utilizes a basic understanding of Epic software, operational workflows, and policies supporting the business.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Provides front line customer support in the use of the clinical documentation system.

• Prioritizes feature adoption by the provider and the clinician to enhance workflow efficiency and promote satisfaction.

• Partners with clinical management and ACO to support system initiatives related to documentation compliance.

• Triages system issues and escalates to appropriate IS teams for resolution.

• Assists with the optimization of the system in the provider practice environment to support quality of care and efficiency.

• Partners with the technology teams, healthcare consumer, healthcare team, and others to implement new initiatives on time, within budget, and within plan requirements.

• Fosters organizational culture that supports the strategic and operational goals of the organization

• Travels within organization as needed to provide onsite support.

• Performs other duties as assigned.

EDUCATION

• Associate’s degree in Healthcare related field

EXPERIENCE

• Two years' clinical work experience

• Two years’ experience in use or support of Epic or other Electronic Medical Record (EMR) system

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8039000009 Chief Information Officer

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)