CASY-MSCCN Jobs

Description:

The role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ.

Essential Duties and Responsibilities:

• Handle inbound telephone, e-mail, fax and Chat inquiries from B2B customer accounts, 40+ calls a day

• Respond to customer chats using online chat

• Enter orders received via phone, email, fax, and webchat

• Take Ownership of customer issues from start to finish

• Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates

• Provide pricing on quotes for customers, prospects and company sales teams per established guidelines

• Resolve customer complaints or concerns regarding service, products, pricing

• Update customer account information as needed

• Provide Cross-Functional Support as the business requires

Qualifications:

Must Haves:

• 2 years of professional office phone skills

• Proficient computer skills (Microsoft office suite, data entry, computer navigation)

• Phone handling experience (office, call center, retail leadership)

Nice Haves:

• Customer Resolution

• Call Center Experience

• ERP or CRM experience

• Salesforce.com

• Account management or sales support experience

Hours:

Monday-Friday, 9am-5pm hours (no flex - candidates must be available to take last call up to 5pm)

Training: 3-4 days in, 1-2 days WFH (need to be flexible)

After Training: 2 day in, 3 days WFH with good performance

Paid 45 min lunch

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.