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Sutherland Global Services Senior Manager – Total Rewards / Benefits in Rochester, New York

Sutherland is seeking a reliable and technical person to join us as Senior Manager– Total Rewards. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Sutherland is seeking a dynamic and dedicated professional to join us as a Senior Benefits/Total Rewards Manager to oversee our benefits programs for our US and Canada regions. We are a group of driven, supportive and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the Benefits/Total Rewards skills and experience to help us succeed, we want to work with you!

This role gets to:

  • The Sr. Benefits/Total Rewards Manager will get to:

  • Oversee Employee Benefit Programs: Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation; obtaining qualified opinions; enforcing adherence to requirements; advising management on needed actions

  • Manage day-to-day benefits administration, including billing, enrollment, and changes

  • Recommend benefits programs to management by studying employee requirements and trends and developments in benefits offered by other organizations; Support management's decision making by analyzing benefit options and predicting future costs

  • Keep Sutherland aligned: Establish and maintain all required compliance documents as they relate to US benefits including benefit plan documents, contracts, and summary plan documents

  • Establish and maintain relationships with external vendors and providers and ensure procedures are followed to minimize costs

  • Provide guidance regarding benefits enrollment and utilization

  • Design and execute employee communications relating to benefits

  • Monitor employee eligibility for benefits in accordance with company guidelines

  • Develop and administer the employee benefits package, including health, life, disability, and retirement plans

  • Respond to inquiries, troubleshoot benefit issues, and resolve conflicts

  • Report benefits-related data and trends to senior leadership

Our most successful candidates will have:

  • Bachelor’s degree in Human Resources or a related field

  • 5-8 years of Benefits Administration leadership experience. Specifically, for the US and Canada

  • Knowledge of federal, state, and local legal requirements in terms of Benefits Administration

  • Highly knowledgeable with all aspects of employee benefits programs

  • Proficient with Microsoft Office and HRIS systems

  • Excellent communication and interpersonal skills

  • Able to work independently with minimal direction

  • Excellent problem-solving and time-management skills

  • Capacity to think strategically and innovatively.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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