Job Information
Capital One Principal Associate Risk Specialist - Monitoring, Process and Governance | Retail Bank in Richmond, Virginia
Locations: VA - Richmond, United States of America, Richmond, Virginia
Principal Associate Risk Specialist - Monitoring, Process and Governance | Retail Bank
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.
The mission of the Retail Risk Office is to help enable the Retail Bank to deliver innovative products and services to our customers in a well-managed way. As a Principal Risk Specialist on the Monitoring, Process and Governance Team, you will be part of a highly motivated team responsible for delivering top-notch support to Retail Bank Risk Office associates by leveraging human-centered design principles to build innovative, non-traditional learning experiences that improve risk associate capabilities.
We are seeking a candidate who:
Specializes in workplace learning and demonstrates expertise in designing and implementing effective learning programs tailored to meet the needs of the Retail Bank Risk Office and various audience levels
Is naturally curious and possesses a proactive, self starting attitude towards learning and creative problem solving
Demonstrates exceptional interpersonal skills, fosters positive connections with diverse individuals, and exhibits a non-judgmental attitude
Qualities of a Successful Candidate:
Creative and Communicative - You are experienced in developing and editing digital learning content (bonus if you have Risk Management experience) using platforms such as Articulate Storyline/Captivate as well as creating slide decks, job aids and video content for use in virtual and in- person training as well as the Content Management System. You communicate complex ideas concisely and convincingly and are comfortable with presenting to all levels within the organization. You increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience
Collaborative and Team-Oriented - You thrive in a collaborative space and are not afraid to seek insights from others. You bring energy to the group and rally to reach a common goal. Building and maintaining relationships is natural for you.
Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You collect and analyze data to identify trends and training opportunities that are grounded in evidence and are measurable. You are comfortable consulting with all levels of risk office partners to uncover learning needs and will recommend and execute targeted learning solutions.
Action-Oriented and Results-Driven - You are proactive with a desire to take action and try new things. You stay focused on your goals and deliver against milestones. You’re organized, able to juggle multiple initiatives and prioritize your work while keeping the customer at the forefront of everything you do.
Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years experience in Training Design and Facilitation
At least 1 year of experience with Articulate Storyline, Captivate or Camtasia
At least 1 year of experience utilizing Google Suite to create online or eLearning courseware
Preferred Qualifications:
Bachelor's Degree or Military experience
At least 2 years experience in Risk Management
3+ years of experience in Training Design and Development for digital modalities
2+ years of experience with curating and developing content to be consumed
2+ years of experience with multimedia photo and video editing software
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).