Job Information
REA Group Sales Support Lead in Richmond, Australia
We're REA
REA Group (https://www.rea-group.com/about-us/about-rea-group/) is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Sales Support sits within the Customer Solutions and Operations team.
The group supports the organisation to deliver customer & operational excellence; use data to deliver customer and sales solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.
Customer Solutions & Operations is accountable for delivering customer and operational excellence through all service experiences, including – Sales Support to a National Sales team across our Residential and Commercial range of products.
What the role is all about
The Sales Support Lead is responsible for leading a team to deliver best in class Sales Support to our National Residential and Commercial Sales teams. The Sales Support team provide pre and post sales support across a broad range of products to assist with key strategic objectives and opportunities.
Leading and coaching the team to deliver sales support excellence that drives trust and results; working across the business to remove roadblocks
Connecting the team to purpose and strategy, ensuring they understand the meaning and contribution of their role
Empowering the team to #ownit with performance data, feedback and quality conversations to support their development and progression
Understanding the metrics that matter and optimising how they are used to improve team productivity, efficiency and quality
Leading continuous performance improvement, of both people and processes, with the ultimate goal of driving Sales outcomes
Actively manage operations and optimise the workforce to meet Sales expectations for timeliness and quality of service
Effectively managing operational risk in your area of responsibility, ensuring risks are proactively identified and effectively controlled.
Who we’re looking for
Runs on the board: Experience in a Sales Support and/or operational environment that is fast- paced and change intensive
A leader who can capture the hearts and minds of their team, help them understand our business purpose and strategy, and inspire them to perform and grow
Proven success with creative problem solving to deliver a better customer and employee experience
Experience working as a team to continuously and sustainably improve processes and drive Sales Support outcomes
Comfortable with operational metrics and improving productivity, efficiency and quality to meet performance targets
Experience working with internal stakeholders to reduce customer and employee pain points
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
*We offer: *
A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
Programs to support mental, emotional, financial and physical health & wellbeing
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life
Performance recognition programs because hard work should never go unnoticed
*Our commitment to Diversity, Equity, and Inclusion *
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there’s a role that matches your interests, skills and aspirations.
Upload your details today! https://rea.to/careers-talentneighbourhood
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