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Victim Response Coordinator

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Class Title

Victim Response Coordinator

Class Code

5938

Salary

$0.00 Annually

• Definition

• Benefits

Classification Description Summary

Under general supervision, coordinates efforts and implements strategies to enhance the agency's response to victims while targeting victims of sexual and domestic violence; to promote and implement a complete victim-centered approach at the Reno Police Department under the supervision of the Victim Services Unit Supervisor and in coordination with Victim Services Unit Staff; to work together with other departments and community resources providing general advocacy and assistance; and to provide administrative support relative to assigned area of responsibility. Performs a variety of advanced clerical and routine technical, programmatic, and administrative duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of the Victim Services Unit. Assumes ongoing programmatic responsibilities specific to area of assignment; researches and recommends new service delivery methods, policies, and procedures; coordinates assigned programs, projects, and services with other City departments, divisions, and outside agencies; and provides specialized departmental or program information and assistance to City staff and the general public.

Incumbents in this class perform significant technical and specialized administrative and office support functions with minimal direction and supervision, in addition to providing general clerical support. Assigned work requires the use of initiative and judgment in selecting appropriate work methods, interacting with and handling complaints from customers, parties of interest, and the public, and in solving non-routine problems based on knowledge gained through experience.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Perform a variety of advanced clerical and routine technical, programmatic, and administrative duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of a City department, division, or program; assume responsibility for specific program area duties; provide assistance in administrative and operating programs as assigned.

Conduct a variety of studies and research for assigned area; collect, compile, and review information from various sources on a variety of specialized topics related to program area of assignment; participate in the preparation of reports that present data, identify alternatives, and make and justify recommendations.

Perform a variety of special projects and assignments in assigned area including the implementation and coordination of assigned program and project components; assist with the development of policies and procedures; implement and monitor program activities.

Verify and review materials, applications, records, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, and reports; provide information and forms to the public; collect and process appropriate information.

Assist in coordinating and monitoring the assigned budget and contracts; compile annual budget requests; and monitor grant expenditures.

Type and proofread a wide variety of reports, including staff reports, letters, memoranda, correspondence, contracts, agreements, Requests for Proposals, agenda items, statistical charts, and other documents and material; type from rough draft, verbal instruction, or transcribing machine; independently compose documents related to assigned area of responsibility.

Maintain calendar of activities, meetings, and various events for assigned projects, programs, and staff; coordinate activities with other City departments, the public and outside agencies.

Arrange and coordinate meetings, workshops, and training sessions for various groups and committees, including sworn and command staff, professional staff and City of Reno Emergency Communications (ECOMM) dispatchers; prepare agendas and correspondence; attend meetings and take and transcribe minutes, and assure proper distribution of materials.

Establish and maintain various filing systems, schedules and records; file correspondence, reports, bulletins and cards; log reports, applications, and/or telephone calls; maintain records related to specific area of assignment.

Perform a variety of general bookkeeping and clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintain a variety of records, logs, and files; compile data and produce reports related to program evaluation and area of assignment.

Recommend improvements in work flow, procedure and use of equipment and forms; implement improvements as approved; develop and revise office forms and report formats as required.

Operate a variety of office equipment including copiers, facsimile machine and computer; utilize various computer applications and software packages; enter data, maintain and generate reports from a database or network system; input, maintain, and utilize data to develop reports using spreadsheet software; create, format, and revise charts, graphs, flowcharts, worksheets, booklets, brochures, and forms using word processing, desktop publishing, and other computer applications; organize and maintain disk storage and filing.

May lead, oversee, and review the work of lower level clerical staff; review work for accuracy and completeness.

Develop and implement a department-wide training recommendation plan; work together with the customer service committee on process evaluation; conduct surveys of survivors, sworn and professional staff, and partnering agencies.

Prepare informational and educational materials and plan and implement outreach to inform and educate Reno Police Department staff regarding customer service and victim responsiveness and provide information regarding outreach and education and implementation of policies, procedures and regulations while abiding by Reno Police Department's core values.

Assist in triaging victims as they arrive while escorting them to a private room to file a report; refer victims to appropriate staff member to begin direct services.

Recommend and participate in the implementation of goals and objectives for the area of assignment; establish schedules and methods for providing direct services to victims through the Victim Response Coordinator position.

Prepare monthly, bi-annual, and annual grant progress reports.

Attend and participate in a variety of committees and professional group meetings related to the area of assignment.

Meet regularly with supervisors, patrol, and detectives; attend weekly scheduled meetings to improve and increase communication and collaboration within the department and other agencies.

Provide responsible staff assistance in the police department, relative to assigned area of responsibility.

Perform other related duties and responsibilities as assigned.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Operational characteristics, services, and activities of assigned functions, programs, and operational area.

Basic technical knowledge of business/industry principles and practices related to the area of responsibility.

Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment.

Basic principles and practices of program administration.

Office procedures, methods, and equipment including computers.

Computer applications such as word processing, spreadsheets, and statistical databases.

Principles and procedures of record keeping.

Principles and practices used in establishing and maintaining files and information retrieval systems.

Principles of business letter writing and basic report preparation.

Customer service techniques, practices, and principles.

Methods and techniques of proper phone etiquette.

Mathematical principles.

Basic accounting and bookkeeping principles and practices.

Basic principles and practices of budget preparation and administration.

English usage, spelling, grammar and punctuation.

Pertinent federal, state and local laws, codes, and regulations.

Ability to:

Perform a full range of advanced clerical and routine technical, administrative, and programmatic work of a general or specialized nature involving the use of independent judgment and personal initiative.

Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

Understand, interpret, and apply general and specific administrative and departmental policies and procedures.

Research, compile, and interpret a variety of information and make appropriate recommendations.

Participate in the preparation of a variety of administrative and financial reports.

Independently prepare correspondence and memoranda.

Implement and maintain filing systems.

Type and enter data at a speed necessary for successful job performance.

Exercise good judgment in maintaining information, records, and reports.

Operate and use modern office equipment including computers and supporting word processing and spreadsheet applications.

Work independently in the absence of supervision.

Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Plan and organize work to meet changing priorities and deadlines.

Work cooperatively with other departments, City officials, and outside agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries related to area of responsibility.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to completion of the twelfth grade supplemented by specialized office support training. Additional specialized or college level course work in criminal justice, social work, business administration, human development and family studies, psychology, or a related field is desirable.

Experience:

Three years of increasingly responsible clerical, programmatic, and administrative support experience including some experience directly related to the assigned area of working with victims of crime is desirable.

License or Certificate:

Some positions may require possession of an appropriate, valid driver's license issued.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Other Requirements

Confidential

C19

JD 11/2018

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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