CASY-MSCCN Jobs

Security represents the most critical priorities for our customers in a world awashed in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Microsoft Digital Security & Resilience (DSR) is looking for a Principal Product Manager for Microsoft Security Response Center (MSRC) Drive to work across multiple teams to drive fixes, remediation, security, and vulnerabilities. The mission of Microsoft DSR is to enable Microsoft to build the most trusted devices and services, while keeping our company safe and our data protected. As part of the Microsoft Security organization, and a steward of Microsoft and our customer's data, a core function of Microsoft DSR is ensuring the security of every aspect of the business. Microsoft DSR is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.

• Collaborates with partner team to build golden configurations and leads scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for multiple feature areas (e.g., product, service) across organizational boundaries. Provides test demonstrations to leadership team around product/service areas. Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research). Collaborates with Software Engineering (SWE), Hardware Engineering (HWE), and Scientists to synthesize, prioritize, and address feedback for improvement.

• Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans.

• Effective interpersonal, oral, and written communication skills.

• Ability to work effectively in ambiguous situations and respond favorably to change.

• Able to achieve cross-team objectives across teams and organizations.

• Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development

• OR equivalent experience.

• 4+ years of experience in a security related field.

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development

• OR equivalent experience

• Knowledge of Open Source Software.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 28, 2024.

#MSFTSecurity

#DSR

#Security

#OpenSource

#Linux

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .