Job Information
Lucid Software Product Template Specialist in Raleigh, United States
Product Template Specialist
at Lucid Software
Raleigh, US
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.
As a Product Template Specialist, you will help our team build helpful templates for Lucidchart and Lucidspark that bring in targeted traffic, give users a great starting point, and introduce them to new use cases for both products. This role will involve interviewing and applying insights from users and subject matter experts, designing and writing content for new templates, and collaborating on ways to further improve the template experience. The templates you create will live in Lucidchart and Lucidspark to be used by over 40 million people around the world.
Responsibilities:
Design templates and activities for Lucidchart and Lucidspark
Opportunity to create graphic design assets for templates
Write instructional and/or example content to support these templates
Interview users and subject matter experts to create more impactful templates and improve the user experience
Become an expert on the Lucidchart and Lucidspark products
Support efforts to translate and upload templates in all product languages
Collaborate, brainstorm, and strategize with multiple teams and fellow designers on a wide range effective templates for users
Manage the design and uploading process for all project materials, based on best practices for using a content management system
Leverage a human-centered design process to deliver an easy-to-use user interface and user experience
Research customers, competitors, and products
Work with stakeholders and others to identify requirements
Create wireframes, prototypes, and high-fidelity mock-ups
Work with developers to ensure product quality
Work closely with product managers to maximize customer success
Ensure products are tested with customers and validated against business goals
Requirements:
Analytical thinker with the ability to simplify and organize complex information
Strong research and writing skills
Excellent written and verbal communication skills
A basic understanding of Lucidchart and Lucidspark
Quick, enthusiastic learner
Ability to problem-solve with minimal guidance
Proactive about asking for and incorporating feedback
A good eye for design and graphic design experience is a plus
Knowledge of layouts, graphic fundamentals, typography, print, and web
Proficiency in programs such as Adobe Suite, Figma or Sketch
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We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.