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Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Splunk is looking for an experienced vendor manager to help lead our efforts to provide a world-class customer experience for Splunk Cloud. In this role, you will act as lead for our contractor teams within TechOps. You will be responsible for ensuring team excellence through process improvements, ensuring proper staffing, and handling projects and escalations, all with a data-driven mindset.

Responsibilities

• Manage on-boarding/off-boarding for contractors

• Work with teams to resource and optimize the process

• Help drive process improvements for the contractor team, improving processes, methodologies, and tools. Improvements should benefit the whole organization.

• Review runbooks

• Drive down mean-time-to-resolve and drive up success rates

• Handle escalations involving TechOps for process- and customer-related issues

• Develop staffing forecasts and models to ensure the team is properly sized

• Collaborate with engineering and business teams to ensure needs are met

• Manage vendor relationships including monitoring vendor performance against service level agreements (SLAs) and issue resolution and progressive service enhancements.

About You

• You enjoy taking on complex initiatives and have experience taking projects from conception to launch

• You are low ego and have experience working across both internal teams and external vendors

• You are biased for action, with strong organization skills and attention to detail

• You are process-oriented and can lead people to get things done

• You have experience working with ambiguity and not being satisfied with the status quo

• You make decisions based on data

• You have experience working with technical and/or operational teams and can participate or lead technical discussions

• You may have experience as a technical program or project manager and may be a certified Project Management Professional

Education and Experience

Computer Science/IT degree and demonstrated ability

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $132,000.00 - 181,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $118,800.00 - 163,350.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $105,600.00 - 145,200.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com .