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Job Information

Philips R&D Service Engineer in Ra'ananna, Israel

In this role, you will support other worldwide teams during installation, upgrade, and product issues. You will be part of the Tier 3 support team for a complex enterprise system in the medical devices domain. The team is part of R&D and is responsible for product support at all levels, starting from the interface and up to the end user.

Your role:

  • Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers.

  • Ensure successful ongoing operations with knowledge transfer to customers.

  • N/R Lead client meetings to extract and document requirements.

  • Utilise experience and knowledge of resolving complex problems.

  • Learn, implement, and teach best practices for the implementation and configuration of company products.

  • Develop software, tests, and tools to ease integration in the professional service field.

  • Produce and review product documentation and training materials to ensure content accuracy and ability to support company products.

  • Transfer customer-specific knowledge and documentation to the support team post successful customer onboarding.

You're the right fit if:

  • Bachelor's degree in software engineering/computer science/other relevant

  • At least 5 years of experience within a similar role – mandatory

  • Work experience with VM, network, storage, Oracle (Infrastructure and SQL)- mandatory

  • At least 3 years of experience with Windows-based systems- mandatory

  • Scripting language Python/Perl- mandatory

  • Knowledge of communication protocol TCP/IP

  • Knowledge of storage systems- advantage

  • Excellent verbal and written communication skills with English fluency

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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