CASY-MSCCN Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for an Infrastructure Administrator to join our Platform Services team at MBPS. In this role, you are expected to manage servers in the cloud environment and provide server monitoring and patching services.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Administer and support server-based platforms including its installation/ configuration and provide problem analysis, investigation and resolution for software and hardware issues as related to the platforms we support.

• Install, analyze, configure, manage, and maintain multiple applications on Development and Pre-Production servers while providing technical support and collaborating with relevant teams.

• Monitor patches via change process, monitor disk and memory spaces plus CPU usage, and administer file system access and assist in coordination of maintenance windows and activities for setup, break/fix, and enhancements.

• Respond to incidents expediting measures and activities to address them, work with vendors and support business teams to analyze root causes and modify current processes to improve overall system efficiencies, review and approve planned & emergency change activities.

• Meet with project teams on all phases of projects to provide skills, knowledge, and resources to support projects requirements, typically as an implementer. Advice on feasibility of timelines as related to technical aspects of projects. Integrate steady state processes with project tasks, including, product certification, User Acceptance Testing, and production implementation. Provides functional participation for technical initiatives of moderate complexity.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or related fields

• Experience: At least two to three years of relevant experience in IT Operations with strong understanding of Windows Servers

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Shift Schedule (Night): Amenability to work on the assigned schedule (dependent on business need)

• Minimum Skills to Hire/Must Haves:

• MS Azure (Cloud environment)

• Knowledgeable in Internet Information Services (IIS)

• Knowledgeable in software application installation, upgrade, patching, and configuration

• Server/Networking Troubleshooting Skills

• IT Service Management (Incident, Change, Request)

• Nice to Have Skills:

• Familiarity in scripting languages (e.g., Microsoft PowerShell)

• Experience in Agile

• ITIL 4 Foundation and AZ-900 certifications

• Microsoft Certifications (MCTS, MCITP, MCSA, MCSE)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .