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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The role reports into the Executive Assistance and Travel Management Lead for Manulife Business Processing Services (“MBPS”). The Executive Assistant is responsible for providing support to several Assistant Vice Presidents (AVPs). He/she will be responsible for the effective management of priorities through high quality administration, manages their diary, arrange travel requirements, crafts and organizes visitor itineraries, coordinates and attends meetings, assists in agenda preparation, takes minutes and follows through on meeting actions, and handles the executive’s expense reimbursements.

Role and Responsibilities

Accountable to the Assistant Vice Presidents (AVPs), the Executive Assistant is primarily responsible for the effective management of priorities through high quality administration and follow through of deliverables.

Responsibilities include the following:

• manages the diary of the AVPs and arranges their travel requirements

• facilitates departmental travel requirements

• crafts and organizes visitor itineraries, conduct research to prepare background information and briefing documents on business visitors

• coordinates and attends meetings, assists in agenda preparation, takes minutes and follows through on meeting actions

• handles the expense reimbursements

• arrange technology desk side support for the executives and their business visitors when required

• assist with the planning and implementation of departmental events and activities

• provide back-up to other Executive Assistants

Qualifications

• 4+ years of relevant experience in an Executive Assistant role

• Strong oral/written communication skills required to interact with senior officers and representatives

• Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management and follow through)

• Ability to manage complex and sensitive work situations with sound judgement, discretion, and empathy

• Highly collaborative and results-oriented

• Proficient in making reports and deck/presentations

• Advanced Proficiency in MS Outlook

• Proficient in MS Office Suite includes Power Point, Excel, Word, One Note

• Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.

• Flexible on shift and overtime may be required when business visitors are on site.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .