Job Information
Citigroup Ops Support Specialist 5 in Pune, India
Pre-screening officer
Core Responsibilities:
Ensure compliance with all regulatory requirements and internal Citi policies
Good understanding of applicable regulations and compliance with same.
Check for document completeness and spot inconsistencies.
Calculate income for credit assessment in accordance with policies/procedures
Understand relevant policies and capture of
Key Deliverables
Ensure day to day operations are performed and SLAs are met as agreed with business
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing
Experience:
3-5 years’ experience in underwriting / other operations, preferably Credit Card underwriting.
Should have good comprehension skills & attention to details
Should have good communication skills
Should be able to make sound decisions based on information on hand
Customer focused
Demonstrate strengths across Risk/Controls and Client Excellence
Skills:
Sound credit judgment, in ensuring that apps are approved within the credit/regulatory guidelines.
Detailed examination of documents (income, id) & applicant profiling to prevent fraud
Focus on turnaround time & processing accuracy
High level of service to internal & external customers
Education: Bachelor’s Degree / MBA
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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