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Tax Examiner I (Pueblo Service Center - IN OFFICE)

Salary

$46,092.00 - $59,928.00 Annually

Location

Pueblo, CO

Job Type

Full Time

Job Number

TAA-03407-12.2023

Department

Department of Revenue

Division

Taxation - TPS: Contact Center

Opening Date

12/20/2023

Closing Date

1/2/2024 5:00 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

827 West 4th St, Suite A Pueblo, CO 81003

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Hiring Pay Rate

Although a range is given, the typical starting pay for this position is $50,544 annually

• DESCRIPTION
• BENEFITS
• QUESTIONS

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, pleaseenjoy this brief video!

Helpful tips for applying:

Applying for a Job with the State of Colorado.

What Happens After You Apply.

The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!

Description of Job

If you love numbers, you may want to look into ourTaxation Division Team! TheTaxation Divisionpromotes voluntary compliance with all tax laws through education, assistance and customer service. TheService Centerserves about 200,000 customers each year.

What We Do: TheService Centersserve as the face of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance and customer service. These Centers are located in Lakewood, Colorado Springs, Pueblo, Fort Collins, and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing, payments, information, and other resources. OurPuebloService Centerlocation is seeking a courteous and friendly team player with experience working in a diverse, customer focused environment to serve as aTax Examiner I. Our best Tax Examiners are adaptable and have strong computer software applications proficiency. Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere!

The Typical Day of aTax Examiner I: You will be offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center. You will also be responding to questions from taxpayers via email and mailed forms . You'll be joining a close-knit team who promotes team building and supporting each other. If you're ready to enjoy the benefits of being a State employee, then this job may be for you!

As a Service Center team member you will:

• Direct all customers to the correct areas by identifying customers' problems and needs. Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.

• Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations.

• Assist with sales tax, wage withholding and income tax returns.

• Coordinate protest solutions with other DOR areas and other agencies through the supervisor.

• Analyze an adjust returns, accounts and customer information using DOR systems.

This position will be located in our office and you will be required to work in person.

Minimum Qualifications, Substitutions, Conditions of Employment and Appeal Rights

Residency Requirement: (New)

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code and Classification Description:

TAX EXAMINER I (H8N1XX)

Tax Examiner class series description available online

MINIMUM QUALIFICATIONS:

Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:

OPTION 1:

• Two (2) years of experience in a customer service environment.

AND

• High school diploma or General Education Diploma (GED).

OR

OPTION 2:

• One (1) year of experiencein a customer service environment.

AND

• Associate's degree in Accounting, Business, Economics, Finance or a related field as determined by the Department..

OR

OPTION 3:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• State experience working with GenTax

• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.

• Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks

• Proficient with Google Suite

• Strong problem solving skills

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.

Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet