Job Information
RAE CORPORATION Service Department Operations in Pryor, Oklahoma
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RAE Corporation
Service Department Operations
Department:354-SERVICE
Job Status: Full Time
FLSA Status:Non-Exempt
Reports To: Ritchie James
Grade/Level:High School, College, or Technical
Amount of Travel Required: 0%
Work Schedule:Monday - Friday 8 am - 5 pm
Positions Supervised:None/Managers discretion
POSITION SUMMARY
Perform computerized paperwork and operate tracking systems for a manufacturer of commercial and industrial refrigeration and HVAC equipment. Fill out and route service and warranty parts orders, service purchase orders, and invoice tracking. Find and disseminate information from job files or pre-existing service and maintenance files to internal and external customers. Creates and maintains databases and uses knowledge of databases to provide information to other departments within the organization.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Work in a fast-paced, complex, and demanding work environment.
Research and determine replacement part stock numbers and prices.
Receive and fill telephone and online orders for parts.
Receive and route telephone and online requests for service support.
Interact with customers to collect appropriate information for use in service and parts calls.
Process service parts orders, including tracking down, via phone or email, the required information to do so.
Process service purchase orders going to customers as well as receiving invoices and processing payment paperwork.
Receive information from customers, find the appropriate paperwork in job files, and send the information to customers properly.
Assist in making copies of diagrams for field changes.
Actively search out methods of improving existing systems and formulating plans for future systems to increase department efficiency.
Revisions to and writing of departmental policies and procedures.
Creation and development of databases and metrics systems for departmental and interdepartmental use.
Creation and development of documents for use with external customers. Spelling, grammar, and an ability to type quickly and accurately are necessary.
Use of Excel/Access to develop databases and tracking systems.
Gathering, scanning, and processing of service, startup, and warranty information.
Assisting with scheduling and paperwork for startups and service visits.
Other tasks at the Manager\'s discretion, including duties not expressly described herein.
POSITION QUALIFICATIONS
Competency Statement(s)
Personal Accountability - The ability to take responsibility for doing and improving work without offering excuses. This competency asks the question: \"How well do you take ownership for work rather than offering excuses?\"
Conscientiousness - The ability to consistently follow Company rules, policies, and procedures to assure a positive, productive, and safe work environment for self and coworkers.
Consensus Building - The willingness or ability of the individual to interact with others both within and across departments resulting in-group solidarity, mutual trust, and agreement or solution. This competency asks the question: \"How well do you work with others to solve problems and agree on a common goal?\"
Willingness to Learn - Eagerness or sense of excitement the individual brings to the opportunity to learn new skills, apply acquired skills and knowledge, or reach a new goal. This competency asks the question: \"H w eagerly do you approach new tasks or challenges?\" and, \"How well do you take constructive feedback?\"
Coaching and Development - Coaching and development look at the ability of an individual to provide guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. This competency