Job Information
PATZ CORPORATION CUSTOMER SERVICE REPRESENTATIVE in POUND, Wisconsin
JOB REQUIREMENTS: Provide exceptional service to our customers. Process customer ordersincluding, but not limited to order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment. Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck. Maintain accurate freight rates and appropriate discount programs. Requires general knowledge of logistics and geography. File damage and shortage claims with shipping companies. Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies. Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data. Assist and/or back-up others on the Customer Service team and other departments as needed. Maintain Patz Trucking Services scheduling, freight rates, applicable fuel surcharges, and promotion of the service. Maintain department procedures and reference manuals. ***** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or equivalent with additional customer service education and/or 2-4 years of customer service work experience preferred. Proficiency with Microsoft Office software programs such as Word, Excel, and Outlook preferred. ***** APPLICATION INSTRUCTIONS: Apply In Person: Patz Corporation 917 Business 141 Pound, WI 54161 Other: ***All applicants must complete a Patz Corporation application.*** For an application visit our website at http://patzcorp.com/company/careers/, stop by the office, or call us at (920) 897-9237 for assistance. You may email a company application to careers@patzcorp.com, fax to (920) 897-3215, mail, or drop off in-person.