Job Information
Fort Pitt Capital Group, LLC Operations Manager - Pittsburgh, PA (In-Office) in Pittsburgh, Pennsylvania
Ready to invest in yourself? Fort Pitt Capital Group – an award-winning independent Registered Investment Advisor (RIA) with a supportive and collaborative culture – is currently seeking an experienced Operations Manager to join our team.
Fort Pitt is a trusted fiduciary investment advisory firm with offices in the Greater Pittsburgh and Central PA regions. Our mission is to lead every client to financial security by providing exceptional client service and advice with our customized, in-house portfolio management. Since our inception in 1995, we have focused on continued growth, and as a well-established and highly respected firm, we've received numerous awards and are regularly featured in CNBC, Forbes, Barron's, Financial Advisor, Harrisburg Magazine, and Pittsburgh Business Times.
As the Operations Manager at Fort Pitt, you will play a pivotal role in ensuring the smooth functioning of our investment accounting operations while driving efficiency and excellence across the team. Your primary responsibilities will include overseeing investment accounting processes, resolving complex issues, driving process improvements, managing the client billing process, and fostering a culture of excellence within the team.
What You’ll Do
Oversee Investment Accounting : Lead the Portfolio Accounting team to ensure accurate and timely recording of investment transactions, maintenance of investment records, and management of investment performance calculations
Resolve Complex Issues : Act as the point of escalation for complex operational and billing issues, collaborating closely with team members from other departments and financial advisor teams to resolve issues efficiently and effectively
Drive Process Improvement : Identify opportunities for process improvement within the Portfolio Accounting department, championing the implementation of enhancements to streamline workflows and optimize operational efficiency
Manage Client Billing Process : Supervise fee calculations, invoicing, billing inquiries, and resolution of discrepancies, ensuring compliance with deadlines and accuracy of billing processes
Ensure Data Integrity : Maintain the integrity and accuracy of client and investment data within the firm's systems, implementing data validation and quality control measures to minimize errors
Portfolio Accounting Team Management : Lead and guide Portfolio Accountants and Operations Analysts, overseeing day-to-day personnel issues, performance management, and professional development initiatives
Portfolio Accounting Team Training : Facilitate onboarding for new hires, develop training programs, and provide ongoing coaching and mentoring to enhance the capabilities and performance of team members
Ideal Candidate Attributes
Investment Accounting : Proficient in investment accounting principles, ensuring accurate and timely recording of transactions and portfolio management
Operational Processes : Familiar with operational procedures in a registered investment advisor firm, covering client onboarding, reporting, and account maintenance
Problem-Solving : Demonstrates logical and systematic problem-solving, employing critical thinking to assess situations from multiple perspectives and innovate solutions beyond conventional methods
Communication Skills :
Verbal : Clearly expresses ideas in conversations and interactions
Written : Articulates thoughts effectively in business writing
Analytical Thinking : Capable of dissecting complex issues, analyzing root causes, and recognizing patterns in data to understand direct and indirect impacts
Decision-Making Skills : Makes informed decisions promptly, weighing the pros and cons of solutions and considering short- and long-term consequences to choose the best course of action decisively
Emotional Intelligence : Manages own emotions and empathizes with others to resolve conflicts diplomatically, maintaining composure under pressure and fostering positive relationships
Experience Requirements
High School Diploma or an equivalent qualification is required
While a bachelor’s degree in finance, business, or technology is preferred, we welcome candidates who possess a combination of relevant experience and education
A minimum of five (5) years of relevant work experience with investment accounting is required for this position
A minimum of two (2) years of management experience is required for this position
Other Requirements
Advanced Microsoft Excel skills
Proficiency in Microsoft Office Suite (Word, PowerPoint, and Outlook)
Proficiency in using investment accounting/reporting software
Exposure to Orion is preferred
Proficiency in CRM systems
Exposure to Microsoft Dynamics 365 is preferred
Proficiency in trading platforms
Exposure to RedBlack is preferred
Schwab Advisor Services or Fidelity Wealthscape experience is good to have, but not required
About The Job
100% in-office work environment
Green Tree, PA location (Foster Plaza)
Reports to the Chief Operating Officer & Managing Partner
This position has supervisory responsibilities
Portfolio Accounting team (Portfolio Accountants and Operations Analysts)
Regular Full-Time (40 hours per week)
Exempt/No Overtime
Work Schedule is Monday – Friday, 8:00 AM – 4:30 PM
Flexible start/end time may occur as workload demands dictate (i.e. 7:30 AM – 4:00 PM or 8:30 AM – 5:00 PM)
Occasional evening and weekend work may be required as job duties demand
Little to no travel is expected for this position
Competitive base salary
Fort Pitt offers its eligible employees a comprehensive and competitive total rewards package, including:
Medical/Prescription, Vision, and Dental Insurance
Depending on plan selected, Fort Pitt will pay 100% of the cost of employee-only coverage
Health Savings Account (HSA) or a healthcare Flexible Spending Account (FSA)
401(k) Profit Sharing Plan
12 Paid Holidays
4 weeks of Paid Time Off (PTO), prorated during first year of employment
Fort Pitt Capital Group, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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