CASY-MSCCN Jobs

UPMC Department of Neurological Surgery is hiring a full-time Outpatient Nurse Coordinator I (RN) to join their team in Oakland, PA! In this position, you will work Monday-Friday from 8:00am-4:30pm assisting with telephone triage, patient education, EHR documentation, pre-op patient education, prepping clinic charts, placing orders as directed per physician, coordination of patient care with other departments and physicians, managing patients pre-op, in-basket, and clinic for assigned physician in addition to other duties as needed.

UPP Department of Neurological Surgery is the largest department of its kind in the US. It is a very dynamic department, fast paced, opportunity to work with World renowned surgeons. There are many research studies ongoing in the department that will change medicine for the better. This position will support patients with complex spine and spine deformities.

Responsibilities:

• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care. Actively participates in practice-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment. Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership. Participates in work that improves patient care and the professional practice environment.Adapts to change and demonstrates flexibility with the change process.Provides oversight and supervision to the overall practice environment, assisting all other disciplines and directing clinical/administrative activity as need arises. Demonstrates leadership capabilities with new nursing staff, patient information coordinators, medical assistants and office assistant staff in the daily management of the patient process.

• Formulates goals and a plan of care for patients that involves the patient as partner and considers the individual needs of the patient in a holistic manner. Triages patient situations and coordinates care with physician.Assist physician with all aspects of patient care including assessment, evaluation and education.Provides care for patients in a global, holistic method-responsibility for the patient is viewed in a continual manner, not simply at the time of office/procedural visit.Accountable for outpatient treatment follow up necessary for patient to maintain health in between outpatient visits.Serves as primary nursing resource to patient caseload.Facilitates necessary services outside of the healthcare facility, interacts with homecare and other support services.

• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life. Models safe work hours, time management and healthy lifestyle. Communicates with peers and management any safety hazards identified in the workplace.Assists the departmental manager (Practice Coordinator or Practice Manager) in patient care planning, operations and innovations.

• Actively participates in department or practice-specific quality improvement efforts. Identifies opportunity for quality improvement to colleagues and management. Takes personal responsibility in improving patient satisfaction with the quality of care and service. Utilizes research and evidence-based practice to support improvement in clinical care: identifies research issues or articles related to clinical specialty or areas of interestActively assists and participates in all preparation and maintenance activities for regulatory agency reviews and quality audits.Becomes the patient advocate and voice to the physicians and physician extenders within the practice.

• Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.Good clinical judgment with critical thinking, analytical and problem solving abilities required as related to various aspects of patient care.Critical thinking skills necessary to exercise and to lead others in application of the nursing process.Communication skills that designate the Professional Nurse Coordinator as the voice/advocate for the patient.Mobility and visual manual dexterity. Physical stamina for frequent walking, standing, lifting and positioning of patients.

• Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care. Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and office practices. Patient documentation is comprehensive and promotes communication between caregivers. Incorporates national professional organization as well as business unit and health system's goals to improve patient safety, quality and satisfaction.Creates a caring and compassionate patient focused experience by building healing relationships with patients, families and colleagues.

• Demonstrates knowledge of adult learning principles (and/or teaching children if applicable) and applies in teaching of patients, families, students and new staff. Provides detailed and appropriate teaching to patients and families to effectively guide them through the episode of care both in the office setting and via phone/written communication when at home. Serves as the primary nursing liaison for the development of a total care plan to patient and family.Supports the development of students, new staff and colleaguesMay serve as a preceptor for newly acquired staff. May be responsible for coordination of staff training and educational activities. Functions as the senior nursing level assisting in the professional development and maturity of new staff members and ancillary support. Creates an environment of open dialogue, inquiry and continuous development by asking for feedback and improving practice.

• Coordinate OR schedule and room resources with planned surgery. Assure good patient flow through the outpatient clinic by assisting with assessments, scheduling tests and communicating with staff and providers; direct clinical research protocols as need

• Direct clinical research protocols as needed.

• Initiate or complete all required administrative tasks and acquire all necessary information, instructions or material (e.g. medical orders, prescriptions, requisitions, consent forms for treatment or participation in research protocols, diagnostic resul

• Advise, educate and counsel patients about their health status, contemplated diagnostic evaluations and treatment options

• Assist clinical support staff to complete their tasks related to patient care and office management in a timely manner

• Supervise operations for the responsibility area to include 1) arrange hospital admissions, authorizations and pre-certs 2) Coordinate OR schedule and room resources commensurate with planned surgery 3) Assure good patient flow through the outpatient off

• arrange hospital admissions, authorizations, and precerts

• Perform nursing assessments, make patient rounds and assure that physician directives for care, diagnostic studies, consultation and other services are carried out

• Identify and address all opportunities to enhance patient satisfaction including definition, refinement and implementation of patient satisfaction initiatives outlined by the dept.

• Minimum 3 years nursing experience.

• BSN preferred.

Licensure, Certifications, and Clearances:

Current licensure as a Registered Professional Nurse in practicing state. CPR CertificationUPMC approved national certification preferred.CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Registered Nurse (RN)

• Act 34

*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

UPMC is an Equal Opportunity Employer/Disability/Veteran