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Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way while supporting the brand.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

How will you make an impact in this role?

Our Service Assurance Engineering team is seeking a driven, well-rounded software engineering professional to join our growing team. In this role, you will work with a multi-functional team responsible for assessing production readiness for new applications, features, and infrastructure changes. You must be a self-starter! Eager to learn new technology trends, and partner with the business teams to ensure technology changes do not impact our customers.

If you are an engineer with a passion for operating things and the desire to understand full stack (business down to infrastructure), and you embrace the instinct to support defects, solve and code problems away, then this dynamic role is for you!

Role and Responsibilities:

Service Assurance

• Liaise between Global Infrastructure, collaborate with development and partner interfacing teams.

• Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk, Grafana) to enable reduction in detection time.

• Effectively lead a bridge and escalate as part of a larger incident management process.

• Function as member of a DevOps Team following the agile practice provide design inputs and operational standard methodologies.

Leadership

• Effectively communicate to business and leadership on restoration.

• Demonstrate the ability to collaborate and contribute to established goals.

• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

Minimum Qualifications:

• 3 years experience in Distributed (multi-tiered) systems, large scale infrastructure

• 3 years experience involving Java, J2ee, API’s (Rest, Soap), React technologies & Spring framework.

• Experience in Unix, Unix shell scripting

• Experience with Splunk, Dynatrace, Grafana

• Experience with ETL tools (Spark, Control-M, Airflow)

• Experience with identifying application/infrastructure risks and mitigation strategy

• Experience with debugging techniques for root cause analysis of issues.

• ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.

• Experience in one or more of the following: programming languages - java, node js, building Rest API's

• Experience with networking, Linux/Windows, middleware, databases, cloud.

Preferred Qualifications:

• Experience with debugging infrastructural and Database (Oracle, Db2, Couchbase etc.) related issues.

• Bachelor’s Degree in computer science, computer science engineering or related technical experience.

• Experience with using CICD tools (Jenkins, GitHub etc.)

• Experience in building automations (using scripting/Ansible/Python/Java etc.).

• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.

• Experience working with application performance monitoring

• DevOps knowledge for highly available IT infrastructure

• Building live production APIs and services.

• Experience with automation development.

• Familiar with Agile or other rapid application development methods.

• Hands-on expertise with application design, software development and automated testing.

Qualifications

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Depending on factors such as business unit requirements, the nature of the position, cost and

applicable laws, American Express may provide visa sponsorship for certain positions.Depending on factors such as business unit requirements, the nature of the position, cost and

applicable laws, American Express may provide visa sponsorship for certain positions

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24005201