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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

CO+I is seeking a Continuous Evaluation Senior Program Manager, Data Center Operations to support the Data Center Operational Readiness team. As a Continuous Evaluation Senior Program Manager, Data Center Operations, you will support new sites as they transition into our live operations and provide support through constant operational evaluation for the lifecycle of the operation. The individual will focus on customer experience through uptime, reliability, and availability of Microsoft’s cloud.

Responsibilities

• Deliver a best-in-class, objective and impartial evaluation program monitoring Microsoft’s Data Center infrastructure, operational capabilities and performance against our standards, best practices and programs.

• Drive global consistency of processes, procedures, and reporting with local operations teams.

• Develop methodologies and metrics to validate data center performance, system control parameters and operational efficiency against design intent.

• Support Microsoft’s Data Center portfolio expansion to include new country and facility onboarding through operational and site risk reviews.

• Manage programs associated with operational readiness and review compliance with existing corrective and preventative maintenance programs.

• Evolve operational excellence with key focus areas of risk management, uptime availability and safety.

• Focus on improved environmental performance, compliance, and risk management.

• Establish working relationships and engagement with our Engineering Groups (EGs), partner teams, and landlord partners to support initiatives, tasks or projects.

• Work with regional and global peers to share and build best practices across the entire data center portfolio.

• Partner with regional operational leadership and local teams to reduce high-impacting and human-error Critical Environment (CE) incidents year over year.

• Monitor and verify the implementation and effectiveness of remediation action plans.

• Create an environment to promote learning and innovation opportunities.

• Obtain a clear understanding of Microsoft’s day-to-day operation, management and maintenance expectations for all critical plant, equipment, controls and processes including (but not limited to), operating procedures, standards, change management and drills.

• Embody our culture and values.

Qualifications

Required/Minimum Qualifications:

12+ years relevant experience in large-scale mission critical operations (e.g. manufacturing, military, pharmaceutical, data center, or managing physical operations in a critical environment infrastructure)

o OR Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or related technical field AND 5+ years experience in large-scale mission critical operations (e.g. manufacturing, military, pharmaceutical, data center, or managing physical operations in a critical environment infrastructure)

o OR Master's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or related technical field AND 4+ years experience in large-scale mission critical operations (e.g. manufacturing, military, pharmaceutical, data center, or managing physical operations in a critical environment infrastructure)

o OR Doctorate Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or related technical field AND 2+ years experience in large-scale mission critical operations (e.g. manufacturing, military, pharmaceutical, data center, or managing physical operations in a critical environment infrastructure).

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Proficiency in Data Center or Critical Environment’s Mechanical, Electrical and Control systems.

• Communication and leadership skills with the ability to influence and drive change.

• Experience leading and managing a business-critical function.

• Understanding of datacenter and uptime methodologies or equivalent Mission Critical facilities.

• Analytical and organizational skills.

• Team player with the ability to influence cross functional teams and leaders to implement continuous improvement.

Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .