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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting primary research needs through the collection, synthesis, analysis, and maintenance of data from a variety of sources to produce written deliverables

Job Description

Core Responsibilities

Project Planning

• Collaborate with Insights team to prioritize work and create research plan

• Identify research approach and methodology as part of research intake

• Proactively seek out and recommend new methodologies

Research Execution

• Execute quantitative research studies and analyze raw data using a variety of market research tools

• Execute on qualitative portions of research studies using a variety of tools and techniques (e.g., focus groups, in depth interviews, moderated discussion boards, etc.)

• Synthesize insights from a variety of secondary research sources

• Write survey instruments and discussion guides and ability to oversee survey fielding

• Ensure data quality throughout the entirety of research execution

• Ability to learn new data and insights platforms as needed

• Adhere to project timelines and regularly provide project updates to onsite insights team

• Effectively prioritizes tasks and projects from both a timing and a resources standpoint

• Manage and coordinate with research partners, ensuring processes are running efficiently

• Experience with research tracking/longitudinal studies

Reporting

• Create final reports for stakeholder teams grounded in data and compelling storytelling

• Partner with other data reporting teams outside of CR&I, when applicable, to strengthen insights

Operational

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Qualifications

• 5+ years of custom research project experience, preferably on the market research supplier side

• Familiarity with a variety of market research methodologies, qualitative and quantitative, and their applications

• Familiarity with survey-analytics platforms

• Must be able to manage projects independently; be highly organized and detail-oriented

• Strong verbal and written communication skills

• Team player with the ability to build good rapport and collaborate

• Strong PowerPoint and Excel skills

• Intellectually curious and inquisitive nature

Preferred Qualifications

• Experience with the following tools and platforms: SPSS, Tableau, Decipher, Suzy, Quantilope, My-Take, Looker, MarketSight

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years