CASY-MSCCN Jobs

Reference #: 1008138 SHIFT:Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview The Leukodystrophy Center is a highly specialized interdisciplinary group within the Division of Neurology at the Children's Hospital of Philadelphia that provides comprehensive clinical care, diagnostic testing, and advanced therapeutic options for infants, children and adolescents with inherited white matter diseases known as leukodystrophies, and is considered a global leader in translational and clinical research for this rare group of disorders.

We are currently seeking a Genetic Counseling Assistant (GCA) to serve as a primary liaison for our undiagnosed patients. Responsibilities may include, but are not limited to, performing initial intake calls and research consent interviews, as needed, communicating with schedulers to set up appointments for new and follow-up patients, collecting medical records for provider review prior to the appointment, requesting and processing genomic data from outside sequencing laboratories for secondary analysis, as needed, preparing requisition forms and other paperwork for senior members of the clinical team, and prioritizing other patient-facing tasks, as needed.

The Leukodystrophy Center is a high-volume, fast-paced environment that includes both clinical and research components that are inextricably linked, and a successful GCA candidate must be able to demonstrate an ability to multi-task proficiently. Prior experience working or volunteering in a clinical and/or research environment is strongly preferred. Outstanding written and oral communication skills are essential, as the position involves regular contact with physicians and clinical staff in the Division of Neurology, as well as with patients and their families.

What you will do Under the direction of the Genetic Counselors in the Division, the CGA will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team). Assist genetic counselors with administrative tasks Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors. Assist in writing letters of medical necessity Call/update families on status of their authorizations Call families regarding insurance decisions Coordinate paperwork for additional testing At times, this role will schedule and register patients for appropriate physician and clinic and maintain complex outpatient schedules. Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members. Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment For new patient appointments, accurately and thoroughly complete intake infor ation. Once intakes are reviewed, call families back to schedule appointment and/or request additional info for review before scheduling. For new patient appointments, inform 100% of families of divisional payment and referral policies. Follow divisional guidelines for scheduling 100% of the time. Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork. Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes. Phone responsibilities Retrieve messages from voice mail every morning. Answers phones according to Divisional policy. Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously. Record accurately and thoroughly all telephone messages, detailing the caller's name, company or patient name, phone number, and reason for call. Place phone messages immediately in the appropriate designated phone slots or place the message on the employee's desk. Patient Correspondence and Chart Maintenance Assemble preliminary new patient chart within at least 24 hours prior to the new patient visit 100% of the time. Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review. Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices prior to the appointment or as requested for emergent inpatient consults.

Education Qualifications Bachelor's Degree Medical or Scientific Field of Study Required Bachelor's Degree Human Genetics or Genetic Counseling Preferred

Skills and Abilities Excellent phone etiquette. Knowledge of Microsoft Office suite Ability to handle confidential materials. Ability to handle multiple tasks. Excellent organizational skills. Attention to details. Ability to exercise independent judgment.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.