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Day - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

The following information provides more detail about the job that complements the general job description.

• Leads procurement and production teams, aligning their workflows and personnel to meet organizational goals.

• Manages budgets effectively, which includes tasks like forecasting, allocating funds, and conducting financial analysis.

• Manages vendors meticulously. Duties involve establishing, fostering, and enhancing relationships with various suppliers and service providers.

• Concurrently audits and manages various projects and initiatives, providing oversight from beginning to end.

Additional Education Qualifications

• Bachelor’s degree or higher preferred.

Additional Experience Qualifications

• CBORD experience

• Knowledge of labor management

• Familiarity of sustainability efforts

For qualifications, skills, and education, and more details, refer to the job description below.

This is a Stanford Health Care job.

A Brief Overview

The Sr. Ops Manager plans and directs the work of Managers to achieve department and organizational goals. Responsible for identifying, prioritizing, planning, driving operational activities and managing the business financial analysis. Accountable for financial management of multiple service lines. Prepares financial and operational reports to provide performance insight. Works with the department Director on strategic planning and improvement programs. Provides leadership oversight throughout the food cycle: Menu Development, Procurement, Forecasting, Production, Waste Tracking and ensures department Standard Work procedures are followed. Responsible for Food Services software system maintenance inclusive of database accuracy. Collaborates with the Hospitality Business Manager on food revenues, costs, margins, and pricing. Responsible for revenue tracking and analysis in collaboration with Retail operations.

Locations

Stanford Health Care

What you will do

• 1. Directs the work of Procurement and Production Managers to ensure alignment with department and organizational goals.
• 2. Oversees the Inventory, Order, Requisition system ensuring program goals and accuracy maintained.
• 3. Track and develop department financials, and carry out analysis of complex data sets.
• 4. Monitors performance of the team (Linked Goals/AIP Goals/A3). Performs daily evaluations based on Key Performance Indicators (KPIs). Develops process modifications based on operational knowledge
• 5. Accountable for adherence to department Standard Work procedures relating to Menu Development, Procurement, Forecasting, Production and Waste Tracking.
• 6. Responsible for consistent maintenance of the Food Services system database. Ensures accuracy of items, pricing, recipes, portions, yields and nutritional information.
• 7. Evaluates the work and performance of Managers. Documents and makes recommendations regarding performance, retention and/or promotion. Takes corrective action as indicated by hospital policies and appropriate labor agreements.
• 8. Oversees the department’s Labor Management procedures: Employee and Labor Relations, Human Resources, SEIU Collective Bargaining Agreement, and budget adherence.
• 9. Accountable for financial management of multiple food service lines. Prepares reports, business cases, summaries and analyses for the department Director. Creates action plans to improve results and performance.
• 10. Develop, administer and monitor Service Level Agreements (SLAs) with business partners and vendors.
• 11. Leads Change Management initiatives.
• 12. Assists the Director with the development of strategic plans for operational activity.
• 13. Develop and execute programs that will help more effectively manage and run the business unit
• 14. Demonstrate leadership and written communication skills including the ability to make presentations for various audiences using superior written communication skills.
• 15. Consistently performs audits to understand operational gaps and measure the success of process improvement initiatives.
• 16. Performs daily rounding of work areas to inspect Quality & Compliance practices.

• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary. The employee may receive additional compensation if assigned as part of the Facilities Services & Planning (FS&P) Leader on Call Program.

Education Qualifications

• Associate's Degree Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university.

• Preferred: Master’s degree in a work-related discipline/field from an accredited college or university preferred.

Experience Qualifications

• Six (6) years of progressively responsible and directly related work experience in a healthcare setting.

• Experience managing a team of 3 or more Management level or above positions

• Preferred: Seven (7) years of progressively responsible and directly related work experience in a healthcare setting.• Experience managing in a union environment• Health care experience

Required Knowledge, Skills and Abilities

• Ability to develop and coordinate complex operational plans.

• Ability to develop, track and analyze complex data sets.

• Ability to communicate effectively at all organizational levels.

• Strong financial analysis skills, including budgeting and modeling.

• Ability to identify the need for and to pursue interdepartmental process improvement to maximize financial outcomes.

• Knowledge of industry best practices for inventory management, production and procurement methods.

• Advanced expertise in Food Services systems in a healthcare setting: Procurement, Production, Patient Dining, Retail Services.

• Intermediate to advanced culinary expertise from production to execution. Informed on the latest culinary trends.

• Ability to manage competing department priorities and projects.

• Working knowledge of Title 22 and Food Service Code of Regulations.

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.

• Knowledge of principles of business and management strategic planning, leadership development, and education techniques.

• Advanced proficiency in the use of computer applications, such as word processing, spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications.

• Excellent communicator able to express themselves succinctly and with clarity.

• Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals.

• Analytically strong and able to interpret data to develop concepts to drive improvement.

• Strong decision making, problem solving, project management, analytical, interpersonal, negotiation, and collaboration skills.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $62.69 - $83.07 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .