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Rotating - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

The following information provides more detail about the job that complements the general job description.

• Food Service Managerial experience, with demonstrated expertise running multiple outlets including cafes, grab & go, and other outlets.

• Demonstrated ability to lead, coach, and develop a Supervisory team

• Excellent financial and analytical ability to use information when dealing with revenue, waste, food costs, and staffing

• Understanding and proficiency about food safety and understanding of its importance are critical

• Computer skills in email, Excel, Word, PPT are crucial.

• Concurrently audits and manages various projects and initiatives, providing oversight from beginning to end.

• Union experience is preferred

Additional Education Qualifications:

• Bachelor’s degree or higher preferred in business, nutrition, or a related field from an accredited college or university

Additional Experience Qualifications:

• CBORD experience

• Hospital or University experience is a plus.

• Menu Devlopment

For qualifications, skills, and education, and more details, refer to the job description below.

This is a Stanford Health Care job.

A Brief Overview

Oversees the work of an assigned staff. Plans and directs the work of subordinate staff to ensure alignment with department and organizational goals. Works with the Sr. Ops Manager on successful implementation of process improvement initiatives relating to Quality, Patient Experience, Financial Strength, and Engagement and Wellness. Provides financial oversight for multiple areas. Provides budget variance reports for respective service line. May be accountable to the ordering and use of supplies and materials. Ensures adherence to food, physical and operational safety procedures unique to an acute care hospital. Ensures regulatory compliance of all operational aspects. Maintains the delivery of services in a high-volume environment.

Locations

Stanford Health Care

What you will do

• Department lead for Project Management of Cost Reductions, Supplies, Performance Improvement and Patient Satisfaction initiatives.

• Holds Managers and Supervisors accountable for operational processes and customer service standards. Evaluates the work and performance of subordinates. Documents and makes recommendations regarding performance, retention and/or promotion. Takes corrective action as indicated by hospital policies and appropriate labor agreements.

• Provides financial oversight for multiple areas within the service line and provides appropriate variance reports. Prepares reports and provides operational insight to management.

• Ensures department Service Level Agreements are met. Provides leadership for mitigating issues affecting service outcomes.

• Accountable for record and document management per regulatory standards.

• Consistently performs audits to understand operational gaps and assess the success of process improvement initiatives.

• Works with the Sr. Quality and Compliance Manager to ensure identified improvement opportunities and operational discrepancies are addressed.

• Collaborates with persons outside of the department for common organizational goals.

• Participates in the hiring process. Screens, interviews, and provides recommendations for candidate selection.

• Performs daily Patient Satisfaction rounds to solicit same day patient feedback and ensure service standards are met.

• Performs daily rounding of work areas to inspect Quality & Compliance practices. Audits the work of staff and Supervisors to ensure adherence to food safety and quality standards.

• Oversees the procurement and usage of supplies.

• Maintains department budgets.

• Maintains required records, gathers statistics and prepares reports as required.

• Monitors workflows and effects changes to improve quality and efficiency of services.

• Plans, schedules and directs staff to assigned areas of the hospital. Monitors, tracks progress and provides feedback to staff.

• Ensures employees adhere to company policies and legal regulations.

• Participates in the hiring process. Screens, interviews, and provides recommendations for candidate selection.

• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary. The employee may receive additional compensation if assigned as part of the Facilities Services & Planning (FS&P) Leader on Call Program.

Education Qualifications

• Job requires a Bachelor’s degree in business, nutrition, or a related field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.

Experience Qualifications

• Five (5) years of progressively responsible and directly related food services experience in a high-volume healthcare setting

• Experience managing in a union environment, Experience with The Joint Commission accreditation requirements and the triannual survey process. Experience managing a team of 3 or more Supervisor level or above positions

Required Knowledge, Skills and Abilities

• Financial acumen – ability to prepare, analyze and interpret financial data.

• Knowledge of industry best practices for inventory management, production and procurement methods.

• Advanced expertise in Food Services systems in a healthcare setting: Procurement, Production, Patient Dining, Retail Services.

• Intermediate culinary expertise from production to execution. Informed on the latest culinary trends.

• Ability to manage multiple department priorities and projects.

• Working knowledge of California code of Regulations Title 22 and Food and Drug Administration and California State Food Service codes of regulations.

• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to work effectively, exercise initiative, apply reason and judgment in prioritizing changing and/or conflicting tasks, work under pressure in a fast-paced setting, cope effectively with interruptions, and handle a high-volume workload with accuracy and efficiency, and meet deadlines.

• Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical, professional, administrative, and support personnel contacted in the course of work.

• Advanced proficiency in the use of computer applications, such as word processing, spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications.

• Excellent communicator able to express themselves succinctly and with clarity.

• Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals.

• Analytically strong and able to interpret data to develop concepts to drive improvement.

Licenses and Certifications

• Serv Safe and Food Manager Certification within 90 Days

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $47.75 - $62.08 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .