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System One is looking to hire an IT Technician for a large utility company in the Oklahoma City area. The ideal candidate will have a minimum of 3-5 years' experience in IT, including Tech Support and Helpdesk.

Position Description

Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications; responsible for IT assets, per defined processes, as required by position.

• Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.

• Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available; prepare shipments to remote sites as needed; track shipments to ensure successful delivery as well as keeping customer updated on shipment status.

• Assist with asset issues that escalate beyond the status of incident; coordinate with the appropriate team members to troubleshoot and resolve issues.

• Schedule and coordinate warranty work for desktop and laptops; prepare out-of-date desktops and laptops for recycling; perform work in support of the lifecycle process for the end user technology assets.

• Receive incoming IT equipment from vendors; prepare and ship IT equipment to company locations.

• Perform basic application and infrastructure monitoring functions.

• Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.

• Triage and diagnose end user technology issues.

• Assist on facilities' projects that require infrastructure technology.

• Assist other IT teams in support of their projects in the field that include networking technology.

• Complete administrative level support duties; collaborate with other IT teams.

• Perform imaging tasks for new and/or restored desktops and laptops.

• Regular and reliable attendance is required in performance of job.

• Employee may be required to perform additional duties as assigned.

  Position Requirements

  Working knowledge relative to:

• Computer hardware

• Awareness of networking

• Communications

  Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position:

• Desktop/laptop hardware, operating systems, and Office suite

• IP networking

• Event monitoring, logging, and data collection techniques

• Virtualization technologies

• Windows desktop operating system

  Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:

• Windows servers

• Linux Operating systems

• CISCO switching and routing

  Ability to interact with client calls, provide customer service, and respond to IT requests; an understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now.

• Experience with the application of math and algebra.

• Demonstrated ability working with data reporting tools such as Excel.

• Ability to identify, research, and analyze system hardware problems and perform system evaluations.

• Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.