Job Information
SERVICE EXPERTS LLC Technical Specialist (Business) - Circulation Services I in OGDEN, Utah
WAGE: $17.66 - $26.28
DEPARTMENT: Library
PERSONNEL STATUS: Part Time
BENEFITS: Retirement, 401k match, Sick/Vacation
Do you have strong customer service and communication skills? Do you like working directly with the public? We are seeking dynamic individuals who can provide excellent service at our circulation desks, connecting customers with Library cards and assisting them with their account questions. If this describes you, apply now! This recruitment will be used to fill positions throughout Weber County. It is not a seasonal position.
OVERVIEW :
As a member of the Library's program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation de sk, both in person and over the telephone. This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees.
YOUR RESPONSIBILITIES :
Provide front-line customer service at the circulation desk, in person and over the telephone
Instruct patrons in use of the Library's automated book return system and self-checkout units
Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure
Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers
Actively promote Library resources, programs, and services during patron interactions
Preserve safety, appearance, and condition of Library facilities and property
ABOUT YOU :
Education: High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.
Experience: At least one year's customer service experience required. Demonstrated experience in accounting for money and inventory control.
Knowledge: Fam iliarity with standard software used in business applications, such as Word and Excel. Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.
Skills: Excellent customer service skills.
Abilities: Ability to communicate in more than one language preferred. Ability to work methodically with strict attention to detail. Ability to complete as signed tasks within established time frame. Ability to work as a team member to accomplish results. Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers. A commitment to public service and the ability to work effectively with a diverse patron base. Ability to implement Library Board policies and procedures.
PHYSICAL DEMANDS :
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.
While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to 25 pounds, and occasionally up to 50 pounds. The employee must be able to remove library materials from shelves at a maximum height of 6 feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust fo us.
WORK ENVIRONMENT AND SCHEDULE :
While performing the duties of this position, the employee regularly works indoors in a library public service environment.
Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.
About Us
Founded in 1850, Weber County occupies a stretch of the Wasatch Front, part of the eastern shores of the Great Salt Lake, and much of the rugged Wasatch Mountains.
The Weber Center is located at 2380 Washington Blvd, Ogden, UT 84401
Contact the Human Resource Department with any questions at 801-399-8623 or by email at humanresources@webercountyutah.gov{target="_blank" rel="noopener"}
https://www.webercountyutah.gov/{target="_blank" rel="noopener"}