CASY-MSCCN Jobs

Description If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term contract / temporary to hire position in Norwalk, Connecticut, this Customer Service Representative opportunity could be for you!

Major responsibilities

• Field and send out send written business correspondence

• Offer friendly, accurate customer service in a timely fashion

• Receive and place telephone calls

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Requirements - Call Center Customer Service experience desired

• Inbound Call Center experience required

• Strong communication skills, both verbally and in writing

• Strong technical skills including proficiency with MS Office

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Supportive, positive attitude with a professional demeanour applied to all tasks

• Comfort and confidence when interacting with internal and external partners and clients/customers

• Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

• Customer service and office administrative skills

• Strong computer skills including customer database systems

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .