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Overview and Essential Functions

Associate Technical Trainer - Newport News, VA

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This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Associate Technical Trainer . UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

Meet the team The Associate Technical Trainer reports directly to the Manager Technical Training. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while delivering quality instruction to new Field Technicians along with experienced Field Technicians. The Associate Technical Trainer will provide direct learning support and training delivery to our field technicians & Utility Line Locators primarily via an online platform along with field training. They will create learning experiences that support our business objectives and industry standards, using a variety of learning methodologies in partnership with UtiliQuest teams including Operations, HR, Safety, Fleet, Quality, Risk Management, and external Clients.

• Training Delivery

• Conduct engaging and informative training sessions for new and existing field technicians on utility locating techniques, equipment operation, and safety protocols through in-person and virtual platforms.

• Follow department standards and outlines for virtual and field training sessions while implementing adult learning techniques.

• Hands-On Training

• Organize and facilitate hands-on training sessions to reinforce theoretical knowledge and enhance practical skills.

• Provide constructive feedback and guidance to technicians during practical exercises.

• Mentorship and Support

• Collaborate with subject matter experts to develop and update training materials, ensuring they align with industry standards and company policies.

• Provide support and assistance to training participants, addressing questions and concerns during and after training sessions.

• Collaborate with the Training Manager to ensure participant needs are met, enhancing the overall training experience.

• Provide one-on-one coaching and support to employees requiring additional assistance with guidance by the Manager Technical Training.

• Technical Expertise

• Demonstrate competent technical expertise in utility locating techniques, equipment, and industry standards.

• Act as a resource for field technicians, providing guidance on complex issues and troubleshooting technical challenges.

• Stay current with emerging technologies in the utility and construction industry.

• Training Program Development

• Assist in the maintenance and enhancement of training programs for field technicians by communicating any issues or inconsistencies to the Technical Training Manager.

• Participate in skill development tools with Training Manager guidance.

• Compliance and Safety

• Demonstrate adherence to all safety directives and policies as a role model.

• Assist in implementing and ensuring compliance with training and safety programs.

• Provide recommendations for enhancements based on audits and firsthand observations to continuously improve program effectiveness.

• Report any issues or obstacles hindering learner success to the Technical Training Manager and relevant members of the Operations team.

• Performance Assessment

• Gather feedback from trainees to continuously improve training programs.

• Collect feedback from technicians and participants, using it to continuously improve training content, delivery methods, and overall participant satisfaction.

• Collaborate with the Technical Training Manager to improve personal performance of virtual and field training.

• Collaboration

• Work closely with the Technical Training Manager and other stakeholders to identify training needs and opportunities for improvement.

• Collaborate with the Operations team to stay informed about industry trends, technological advancements, and changes in regulations.

• Documentation and Reporting

• Maintain accurate records of training activities, attendance, participant performance, and feedback.

• Continuous Improvement

• Stay abreast of the latest developments in utility locating technology and industry best practices.

• Inform the Manager of Technical Training to revise training programs, ensuring they incorporate the most recent tools and methodologies.

• Engage in continuous professional development by attending assigned training sessions, departmental training, or pursuing established goals in collaboration with the Technical Training Manager.

• Other

• Provide technical support to trainees during and after training sessions.

• Address and resolve any technical issues or questions related to utility locating equipment and methodologies.

• Participate in the development of onboarding programs for new hires. Be able to conduct audits and provide results in written communications to Technical Training Manager.

Qualifications

What do you need…?

Required skills for success:

• High School Diploma or GED required.

• Previous experience in utility locating or a related field is highly desirable.

• Demonstrates high safety standards

• Strong communication and presentation skills.

• Comfortable working in both classroom training delivery and field settings.

• Familiarity with all utility locate equipment within the region, or strong knowledge of one and ability to learn the functionality of the other sets in use within the supported operations.

• Familiarity with Google Suite and work with PowerPoint and Word is preferred.

• Ability to adapt to evolving technologies and industry standards.

• Ability to translate technical information into easily understandable concepts.

• Proficient in using training tools, multimedia, and virtual platforms.

• Detail-oriented with excellent organizational skills.

• Willingness to travel occasionally to conduct training sessions at various locations.

Benefits and Company Summary

What we offer…

• Medical, Dental, Vision and Prescription Plans

• Flexible Spending Accounts

• Short and Long Term Disability

• Supplemental Life and AD&D

• 401(k) Retirement Savings w/ Company Match

• Stock Purchase Plan

• Company Discounts

• Legal Insurance

• Paid Time Off and Holidays

  UtiliQuest, LLC has been a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,700 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

  To learn more about our company and benefits, please visit our website UtiliQuest Careers

EEO

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.