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The Report Processing Center of Excellence Manager is responsible for providing leadership as part of a leadership group for a specialized team focused on scheduling, proofing, editing, and formatting reports for various types of clients, and will work with teams across the U.S. from a centralized location (the Center).

Ideal individual will have extensive back office operations or financial report production experience and be able to effectively manage and oversee a group of individuals and processes, while demonstrating strong operational, supervisory, and problem solving skills. Individual should have a high attention to detail, and the ability to quickly adapt processes and direct human resources to fluctuating volumes, changes in client requirements, or adjusted timelines in order to fulfill client requirements. Experience in participating in a robust quality management process is preferred. This individual should also have strong skills in MS Word and Excel applications, and a basic understanding of how computer systems can be used to manage work queues.

Grant Thornton LLP seeks a Report Processing Center of Excellence Manager to assist client facing teams with the production of audit and specialized attestation reports across the firm. Key areas of focus include, but may not be limited to:

• Managing work processes that enable the fulfillment of client reports to time and quality standards

• Supervising the report processing team

• Ensuring demand for reports is properly staffed with adequate resources

Responsibilities:

• Monitor work queues, reassign staff, and escalate resource shortages or surpluses to the Workplace Solutions Center Director to ensure sufficient coverage of various Center service offerings.

• Lead quality monitoring in accordance with the Center quality assurance program, and identify and remediate processes that result in production nonconformities and errors to ensure high customer service standards are met.

• Act as primary escalation point for Center report production, and assist the Workplace Solutions Center Director with expedient response to urgent customer needs.

• Support Workplace Solutions Center Director in monitoring and meeting Center KPIs.

• Escalate to the Workplace Solutions Center Director issues impacting the ability of the Center to serve internal customers, including issues with quality of service, operational effectiveness, capacity, or environmental hazard.

  Requirements:

• Bachelor’s degree preferred or equivalent work experience

• 5+ years of supervisory experience or relevant experience

• 5+ years of financial report production or high volume back office operations experience

• Proficiency in Microsoft Office Suite

• Excellent, proactive customer service skills

• Highly attentive to detail and organized

• Effective time management skills to meet deadlines

• Ability to work in a team and self-directed

• Ability to handle confidential information

• Ability to anticipate and manage ambiguity and change

• Excellent communication skills, both verbal and written

• Self-motivated and have the capacity to take on additional responsibilities as needed

  The base salary range for this position in the firm’s Denver, CO offices only is between $82,500 and $137,500 per year.

  The base salary range for this position in the firm’s Bellevue, WA, Los Angeles, CA, and San Diego, CA offices only is between $89,100 and $148,500 per year.

  The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $94,900 and $158,100 per year.

About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

About the Team

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether it’s your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.

• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers

Here’s what you can expect next:

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.

Benefits:

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

• Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.

• Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

  Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

Additional Details:

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HR@us.gt.com.

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.