Job Information
Sonesta International Hotels Corporation Operations Manager in New York, New York
Job Description Summary
Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays
Job Description
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
- Responsible for the supervision of the security of cash, credit card transactions, and guest information.
- Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Respond to guest complaints or concerns in a prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.
- Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
- Assist with scheduling and room cleaning assignments to ensure proper coverage.
- Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
- Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
- Manage procedures of lost and found items.
- Perform other duties as assigned.
- Ensure compliance with federal, state and local laws regarding health and safety services.
Qualifications:
- High School diploma or equivalent required.
- Two years of previous hotel experience required.
- Previous experience in managing a unionized workforce.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Annual Compensation Range: $68, 000 - $73, 000
Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly