CASY-MSCCN Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Manage a key business strategy regarding the end-to-end management of Card Members enrolled with Debt Settlement Companies in addition to supporting other Legal Channel data-driven projects.

• Partner across internal and third parties to analyze and improve performance of collections and recoveries and ensure compliance.

• Identify and develop strategies to improve processes and controllership of the end-to-end process

• Communicate results to leadership in a clear and understandable manner

• E2E project management work ensuring project deliverables meet quality standards, timeline and stakeholders’ expectations with flawless execution.

• Supporting business decisions with ad hoc analysis as needed.

• Collaborate with our key partners on the customer experience and servicing strategies, mapping the CM experience through E2E servicing journeys, ensuring channel consistency and maintaining a “Customer First” mindset.

• Effective Relationship Management – ensuring proactive communication & goal alignment with key stakeholders & customers, and regularly providing project updates (timelines, milestones, risks, performance metrics) to stakeholders.

• Identifying & setting measures of success by using KPIs

• Ensuring that Legal and Regulatory controls are central to everything we do when implementing and executing initiatives throughout GSG.

• Understand key drivers in performance, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results

• Develop insights from data with the ability to use a combination of intuition and facts in driving the business forward

• -Special sometimes time-sensitive projects as assigned that require working with colleagues at all levels, processing and assessing data outputs and presenting the results in a clearly understandable way

• Strong thought leadership in portfolio analysis and operational processes. Able to incorporate both analytical and operational aspects into business thinking and solution

• Ability to partner with the agency staff at all levels, peers and management in developing solutions and leading the implementation

Minimum Qualifications:

• Self-directed, passionate in driving business results

• Strong communication and relationship skills to influence and maintain strong partnership with agencies

• Advanced user of Microsoft Office (Excel, PowerPoint and Word)

• Cornerstone reporting and other advanced data mining capabilities

Preferred Qualifications:

• Collections & Recoveries experience

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Project

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25000348