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Deputy Director of Financial Aid (HEA) - Financial Aid

Job ID

28281

Location

Hunter College

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

The Deputy Director of Financial Aid will report to the Director of Financial Aid. In addition to the CUNY Title Overview, the Deputy Director will be responsible for the following duties:

• Oversee the day-to-day operations of the financial aid office with a particular focus on the quality, timeliness, and effectiveness of student service.

• Apply industry standard best practices to ensure compliance for all federal, state, and University funded aid programs.

• Responsible for ensuring each member of the staff is trained appropriately to advise students in a holistic manner to maximize financial aid opportunities.

• Collaborate with the enrollment data and communication team to create an automated communication plan strategy which educates the student body on financial aid, tracks students in jeopardy, and positively impacts retention.

• Plan and execute financial aid programming for students, faculty, staff, and other stakeholders.

• Represent the Director of Financial Aid at various meetings across the College and University.

QUALIFICATIONS

­Bachelor's Degree and six years' related experience required.

PREFFERED QUALIFICATIONS

• Master’s degree in Higher education or related field

• Exemplary communication skills with all internal and external stakeholders.

• Deep understanding of all financial aid best practices in federal, state, and merit scholarship-based aid.

• Track record of strong supervisory experience and a commitment to the professional development of staff along with an ability to provide honest and constant professional feedback to staff while upholding standards of excellence.

• Experience with Peoplesoft (or similar student information system), CRM technologies, and EAB Navigate.

• Comfortable speaking to large groups of students and families in a presentation or group setting.

• Familiarity with the most recent methods of data collection, research methodologies, and web-based technology as it relates to financial aid; and be able to adapt to changing environments, technology, policies, legislation, and the needs of the students.

• Be available for occasional evenings and weekends.

CUNY TITLE OVERVIEW

Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

• Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums

• Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

• Provides comprehensive financial counseling to parents and students

• Implements all necessary processes to support financial aid application, awarding and delivery cycles

• Oversees the coordination of financial aid activities with those of other College and University offices

• Implements and maintains web based services

• Performs related duties as assigned.

Job Title Name: Financial Aid Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience ($79,188 - $93,491).

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment. To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number 28281

Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts;. New users should follow the instructions to set up an account.

Please have your documents available to attach into the application before you begin. Note, the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï , –, _ or ç)).

Incomplete applications will not be considered. Please include:

• Cover Letter and/ or Statement of scholarly interests

• Curriculum Vitae/ Resume

• Names and contact information of 3 references

Upload all documents as ONE single file-- PDF format preferred

CLOSING DATE

The committee will begin reviewing complete applications on May 13, 2024. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.