CASY-MSCCN Jobs

Customer Service Supervisor
New York, NY

Job Description:

The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service.

Core Responsibilities

• Supervise and direct up to 20 Customer Service Representatives
• Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
• Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
• Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.

• High School Diploma/GED and five years of related work experience OR
• Associate's Degree and four years of work experience OR
• Bachelor's Degree and two years of work experience

• Strong written and verbal communication skills
• Demonstrated problem solving skills
• Effective leadership skills
• Effectively coaches and delivers constructive feedback
• Excellent organizational skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly