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Culture monitoring helps Citi to detect the values and practices across the bank that might increase risks to our operations, or in turn, be amplified to help us win. Working alongside traditional employee listening methods, a variety of unobtrusive Culture monitoring techniques can help us to better understand decisions and actions across the bank and how effective our operational and control environment is in supporting our strategic objectives. Ultimately, a healthy Citi Culture should positively impact our clients and the markets we operate in, this should be feedback by our stakeholders.

The purpose of this role is to support in the build-out of a holistic approach for monitoring and diagnosing different aspects of Citi’s Cultural ‘health’ to ensure we are tuned in to the feedback loop mentioned above.

This includes business-as-usual activities related to an annual Cultural Health Assessment and ongoing monitoring and diagnostics from the Culture Dashboard. The incumbent(s) will in turn work directly with the Applied Behavioral Insights (‘ABI’) Projects team supporting behaviour change projects via the input of data insights and assisting with any diagnostic or monitoring requirements across all stages of the ABI project life cycle.

Outside of these regular activities, there lies much greenfield opportunity to test and trial quantitative and qualitative techniques for improved monitoring and diagnostics across Citi’s Culture, with a specific interest and focus on unobtrusive culture measures.

Key Responsibilities:

The individual will support in the following key areas:

• Activities to inform Citi’s Culture Council review cycle, including input into any semi-regular governance-related activities that require a cultural lens

• Own or directly support aspects of the Culture Health Assessment including, analysis, summary, and presentation activities, developing underlying methodologies, developing associated procedural documentation, ensuring effective risk management and governance across the entire process

• Support in the Culture Dashboard build-out and UAT, working closely with our partners in the People Analytics & Insights team

• Support in ongoing uplift requirements of the Culture Dashboard late 2024 and beyond

• Support in the engagement with stakeholders across the bank to understand Culture data requirements and integrate these into Dashboard uplift activities, working towards a self-service model of Culture data to the organization

• Work closely with the ABI Project team across all ‘Define’, ‘Diagnose’, ‘Design’, ‘Test’ and ‘Iterate / Embed,’ project requirements and support of quantitative and qualitative data aggregation and analysis requirements

• Develop outcome measures for the ABI projects, building mechanisms for capture and reporting

• Support in the development and testing of new and novel approaches to unobtrusive culture measures across Citi and integrate these into our processes, some of these areas may include, but not limited to; text analysis of board and other governance meeting minutes, review and analysis of external data sources (e.g. Glassdoor) for cultural themes that pertain to Citi

Knowledge/Experience:

• Quantitative skills enabling the effective aggregation and analysis of a variety of data

• Experience with data science or applying more sophisticated measurement techniques would be advantageous

• Experience working with qualitative data and developing mechanisms for streamlining analysis and integration with other data sources

• Capable of performing effectively in complex situations with limited guidance

• Excellent communication and problem-solving skills

• Excellent stakeholder engagement and management skills

Qualifications:

• Advanced Degree in any of the following areas: Behavioural Economics / Behavioural Science, Applied Psychology / Organizational Psychology, Philosophy, Sociology or other relevant areas of the Social Sciences

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Diversity

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$116,880.00 - $175,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Apr 24, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.