Job Information
City of New York CA PERT SR CASE REVIEWER in New York, New York
Job Description
CANDIDATE MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.
The Department of Social Services Accountability Office (DSS-AO) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA), Department of Social Services (DSS) and Department of Homeless Services (DHS). Within DSS-AO, the Process Evaluation Review Team (PERT) was created as an independent unit within the Office of Quality Assurance and Fiscal Integrity to aggressively monitor compliance with agency policy and the changes under welfare reform. PERT reviewers conduct reviews of process in almost all job and SNAP centers. PERT monitors program access, quality and timeliness of case actions in the areas of Applications, Recertification and lawsuit compliance. PERT reviews are designed to ensure program compliance and foster uniform interpretation/application of policy. PERT auditors review cases, monitor application and recertification interviews, check for appropriate signage, notices, referrals and prepare reports.
PERT is recruiting for (2) two Principal Administrative Associate III to function as a CA PERT Sr. Case Reviewers, who will:
Conduct legally mandated case reviews to comply with lawsuit stipulations, settlements and agreements. Compile findings into report that is presented to Family Independence Administration Operations (FIA/OJ) for their review. Meetings are held with the Office of Legal Affairs, Policy and Procedures, and FIA prior to publishing the final report. CA PERT Sr. Reviewer prepares lawsuit packets for each case in the review for electronic transmission to NYC Corporation Counsel.
Conduct case reviews of applications for cash assistance, Medicaid, and /or Supplemental Nutrition Assistance Program (SNAP) benefits and cases recertified for ongoing assistance to measure timeliness of expedited SNAP requests, appropriate responses to no-food and non-food emergencies, appropriate handling of reasonable accommodation requests, correct employability assessment, correct determination of benefits, valid notification of eligibility, timely referrals for various social services (Homeless Diversion Unit, Office of Child Support Enforcement, Domestic Violence unit, Customized Assistance Services, etc.).
Observe on-"Site application and recertification interviews at FIA locations citywide to measure quality of service and accuracy of actions taken, professional demeanor of interviewer, correctness of information relayed during customer interaction, and determine whether appropriate action was taken.
Review case file information, POS entries and WMS data to report on the appropriateness of cash assistance case activities and accuracy of system generated output.
Participate in meetings with center and regional management to discuss audit findings for each model office and job center audit conducted and facilitates corrective action plans.
Perform other related process reviews as required.
Work Location: 4 WTC, NY NY
Hours/Schedule: 9AM -5PM
Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.