Job Information
Research Foundation CUNY Office Manager in New York City, New York
Job Title: Office Manager
PVN ID: LE-2404-006230
Category: Clerical/Office Services
Location: LEHMAN COLLEGE
Job Description
General Description
The Small Business Development Center (SBDC) at Lehman Campus is currently seeking a dynamic and organized Office Manager to join our team. Reporting directly to the Regional Director, the Office Manager will play a pivotal role in ensuring the smooth and efficient operation of our Bronx location. As the Office Manager, you will be responsible for overseeing and coordinating administrative and clerical functions within the office. This includes providing support to the program team and Director, supervising support staff, managing office resources, handling correspondence, and maintaining office records. In addition to administrative duties, the Office Manager will work directly with small business clients, assisting them with scheduling appointments and other needs while ensuring a positive client experience. Effective communication and customer service skills are essential for success in this role, as is proficiency with technology, including Microsoft Office suite and working with Customer Relationship Systems (CRM). We are looking for a candidate who is highly organized, detail-oriented, and possesses excellent time management skills. The ability to adapt to a dynamic business landscape and work collaboratively with team members is also crucial.
If you are passionate about supporting small businesses, we encourage you to apply for this exciting opportunity to make a difference in the Bronx community. Join us in our mission to empower entrepreneurs and drive economic growth.
This position offers a hybrid work arrangement, with the possibility of transitioning to fully on-site as required, and is grant funded until December 31st, 2024 with option of renewal.
Other Duties
Coordinate administrative and clerical functions in the office, prioritizing tasks and maintaining an effective workflow.
Work with small business clients to coordinate appointments and responding to queries, concerns, and complaints.
Supervise and train office support staff, ensuring they understand their roles and responsibilities.
Manage intake and evaluation of incoming phone calls and email communications, directing them appropriately or providing assistance as needed.
Coordinate and schedule trainings, meetings, events, and marketing efforts for the center.
Coordinate office mail function, including sorting, distributing, and processing incoming and outgoing mail.
Recording and filing meeting minutes.
Handle documentation for human resources, including time sheets, personnel records, and employee benefits.
Process vendor invoices and other payments, ensuring accuracy and timeliness.
Maintain office filing systems, both physical and electronic, ensuring records are organized and easily accessible.
Coordinate inventory and supplies, monitoring stock levels and ordering supplies as needed.
Utilize and maintain familiarity with a range of software applications for data processing, document preparation, and budgeting.
Oversee the SBDC client feedback system, managing evaluations and following up on client feedback as necessary.
Coordinate conflict of interest certification with employees and provide guidance on best practices to clerical staff.
Additional duties as needed.
Qualifications
Competencies Required:
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to build positive relationships with staff and clients.
Proficiency in office software applications such as Microsoft Office suite.
Effective time management and organizational skills.
Attention to detail and accuracy in work.
Ability to work independently and as part of a team.
Problem-solving and decision-making abilities.
Experience:
2+ years of experience in office administration or related field.
Previous supervisory experience preferred.
Familiarity with office equipment and procedures.
Preferred Qualifications:
Minimum of Associate’s Degree in Business Administration, office management, or another related field.
Bilingual – Spanish is preferred.
RFCUNY Benefits RFCUNY Employee Benefits and Accruals
About the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).
RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.
Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.
Key Features
Department Small Business Development Center
Status Full Time
Annual Salary Range $40,000.00 - $45,000.00
Closing Date Jun 08, 2024 (Or Until Filled)
Bargaining Unit No
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