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JOB REQUIREMENTS: Customer Experience Representative (Hybrid) Location: New Berlin, US Job Family: Consumer Country/Region: United States Customer Experience Representative \| Atos Medical-US \| New Berlin, WI Join a growing company with a strong purpose! Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200 skilled and engaged employees worldwide. About Atos Medical Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That\'s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users. Summary The mission of the Customer Experience Representative function is to support the overall business strategy for Atos Medical by assisting the Direct to Customer group in the North America Region. This role will support the U.S. customer call-center operations and inside sales functions to optimize customer satisfaction and enhance profitable growth throughout our customer management activities. This will be achieved by assisting with activities related to client retention and revenue generation through the sales cycle. Essential Functions Customer Service Accurately maintain, analyze, review and organize large quantities of data and provide updates on information analysis. Support distribution of Atos Medical Products by communicating with customers on the telephone, via email, mail and fax. Act as a backup to Customer Support by processing new customer sales orders and customer requests in periods of high volume. Responsible for taking requests by phone or web shop and accurate order entry. Communicate client information necessary to schedule shipment of products. Responsible for processing Web-Shop orders, as assigned. Accurately maintain departmental notes to ensure accuracy: Insurance, sales, customer, orders, customer demographic and personal profile information. Work closely with the Logistics, Insurance and Accounting Departments to ensure timely and accurate deliveries with customer satisfaction the primary goal. Communicate with Insurance department to ensure proper billing to insurance companies, contracts, other third-party payers and client/patients for all products delivered. Sales function Handling a variety of inbound and outbound customer calls. Complete customer... For full info follow application link. EOE M/W/Vets/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9248F28963134219