Job Information
State of Nevada DMV SERVICES MANAGER 3 in Nevada
DMV SERVICES MANAGER 3
APPROXIMATE ANNUAL SALARY - $76,608.72 to $114,693.84 PAY GRADE: 39
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur in this geographical location.Department: Motor Vehicles (http://www.dmvnv.com/index.htm)
Division: Field Services
Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson
Job Class Code: 11.420
RECRUITMENT INFORMATION
Announcement Number: 48679
Open to current classified employees in the specified Division and Department, with at least 6 months of continuous, full-time equivalent service. Promotional preference will be given in the order listed.
Posted 09/06/2024
Close Date: 09/20/2024
Recruiter:
SARV SNYDER
Phone: (775)684-4777
Email: ssnyder@dmv.nv.gov
Applications accepted for another 1 Days 1 Hrs 14 Mins
The Position
DMV Services Managers plan, organize, coordinate, develop, and implement a broad variety of services and programs provided by the Department of Motor Vehicles.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives.
This position is located in the Field Services Division within the Department of Motor Vehicles at the Sahara Office. Under general direction, Managers plan, organize, coordinate, and oversee a broad variety of services, activities, and programs, which either directly serve the driving public or support department staff in doing so. The actions and decisions of managers at this level directly affect the nature, quality, and effectiveness of services provided to customers, and decisions are not typically reviewed. Managers determine the methods and procedures necessary to provide essential services, meet established objectives, and ensure the quality, quantity, accuracy, and timeliness of services in accordance with federal and State rules and regulations. Managers assign, direct, and evaluate the work of assigned staff; interview, select and hire personnel; delegate responsibility to appropriate levels; develop and communicate work performance standards consistent with principles of effective management; and identify training needs and provide for appropriate training opportunities based on organizational requirements and within budget constraints. Managers must have an in-depth knowledge of personnel rules, regulations, and principles applicable to hiring, training, evaluation, and discipline of subordinate staff. The Field Services DMV Services Manager III position manages the day-to-day operation and implementation of DMV services and programs through several subordinate supervisors in a major metropolitan field services office and satellite offices as assigned. Services administered at this level are broad and complex such as driver licensing and vehicle registration and titling. Services managed require interpretation of rules and regulations and the assessment of conflicting situations, divergent views and data that is complex. Management responsibilities require the resolution of difficult, complex, or sensitive problems through the interpretation or development of policies and procedures. As the highest level manager in a metropolitan DMV office, incumbents ensure effective and efficient delivery of services to DMV customers; participate in the development, analysis and revision of performance goals and measurable outcomes; review weekly, monthly and quarterly reports and statistics to evaluate efficiency and measure success in meeting the mission, vision and objectives of the DMV; and develop and implement space utilization plans to provide smooth traffic flow for customers and optimum working conditions for staff. They also analyze and resolve service delivery problems; adjust priorities to meet changing community needs to ensure that customers are served quickly, effectively, and courteously; evaluate the need for extended hours or other alternate service delivery methods; coordinate and integrate the work activities of diverse teams; and develop and implement innovative methods and approaches in accordance with continuous improvement concepts.
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/
To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Bachelor's degree from an accredited college or university in business, public administration, or other discipline related to the position and four years of increasingly responsible professional experience which included program development or implementation, at least two years of which were at the supervisory level; OR graduation from high school or equivalent education and eight years of varied and increasingly responsible experience related to registration/titling of motor vehicles or licensing motor vehicle operators, at least two years of which were at the supervisory level; OR an equivalent combination of education and experience.Special Notes
Qualifying experience may be substituted for the education required above the high school level on a year for year basis. Pursuant to NRS 293.5045, a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if the person has been convicted of a felony involving theft or fraud.The Examination
If there are five or fewer qualified applicants, the exam will consist of an application evaluation. (This statement does not apply for Until Recruitment Needs are Satisfied (URS) announcements).
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Please describe your experience planning, organizing, coordinating, implementing and oversight of programs and/or services, and where it was gained.
2) Please describe your experience in the coordination, organization and consensus building of a team or teams focused on the delivery of customer service, and where it was gained.
3) Please describe your experience in interpreting, explaining and applying complex State and Federal regulations, and where it was gained.
4) Please describe your experience supervision to include interviewing and selection, delegation of work assignments, work review, performance evaluation and discipline, and where it was gained.
5) Please describe your experience in written and oral communications to include report preparation, oral presentations, letters and correspondence and policies and procedures, and where it was gained.
6) Please describe your experience involving conflicts, and where it was gained.
INFORMATIONAL LINKS
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868
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