Job Information
University of North Carolina- Chapel Hill Sr. Operations Center Administrator in NC-Chapel-Hill, United States
Employment Type: Permanent Staff (EHRA NF)
Vacancy ID: NF0008110
Position Summary/Description:
The Sr. Operations Center Administrator to ensure the smooth operation of our IT infrastructure. The Operations Center is a 24×7×365 facility that monitors a vast array of critical IT infrastructure, aids in notification and escalation of outages, and helps to facilitate the handling of a major service outage.
As a key team member, you will vigilantly monitor services, scan infrastructure for potential issues, and work with service owners to resolve issues. Additionally, you will assist in managing the centralized monitoring platform which will include onboarding of systems from central IT as well as other university departments.
In major incident handling, you’ll showcase expertise in executing processes independently and communicating effectively during outages.
This position also requires at least one month a year rotation out of the Operations Center and into the centralized network group.
This position exists within the Infrastructure and Operations division of Information Technology Services group. ITS is a group of over 300 professionals dedicated to the advancement of higher learning through I.T. initiatives.
Education and Experience:
Preferred:
Experience in a 24/7/365 IT operations center
Experience in Change Management procedures
Experience in Major Incident Coordination
Experience with NAGIOS , Zabbix, Opsview or some other centralized monitoring platform
Experience with xMatters or PagerDuty
Experience in the Windows, MAC OSX , and Linux Operating Systems
Knowledge of networking fundamentals, including but not limited to: TCP /IP, STP , LACP , LLDP , MLAG , MVRP , 8021q, PoE standards
Experience in Networking Operating Systems like XOS , Cisco IOS
Experience with Aruba wireless
Ability to code with preference in python/ DJANGO
AA/EEO Statement:
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.