Job Information
Chartway Federal Credit Union Vice President of Default Management & Fraud in Virginia Beach, Virginia
Job Title: Vice President of Default Management & Fraud
Job Type: Full-time
Location: Virginia Beach, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Vice President of Default Management and Fraud reports to the Chief Credit and Portfolio Officer and is responsible for the overall management and strategy development of the collections, loss mitigation and fraud teams. This position serves as part of the credit union’s leadership team and is expected to demonstrate strong leadership in support of the credit union’s vision and mission, ensuring that members are provided with exceptional service.
RESPONSIBLE ANDACCOUNTABLE FOR:
Leads team members in the collections, loss mitigation and fraud departments – ensures adequate staffing, training and development is in place to optimize performance tied to credit union goals
Develops and implements collection, loss mitigation and fraud strategies – determine workflows, assignments and leverages third parties to optimize results and efficiencies
Develops and documents all processes and procedures - ensure all appropriate controls are in place and tracked within NCUA and credit union standards
Manages third party relationships to ensure accountability and optimal performance
Leverages data and creates reporting to effectively manage Default Management and Fraud - provides concise, relevant, executive-level reports to the Chief Credit and Portfolio Officer
Participating in internal audit and NCUA reviews
KNOWLEDGE, SKILLS AND ABILITIES:
Leadership and management skills to motivate, develop, coach and drive performance in a collaborative environment
Comprehensive knowledge of federal and state collection laws and regulations
Strong professional and interpersonal communication skills – ability to negotiate complex situations
Ability to interpret and implement regulatory and governmental agency laws and/or guidance
Advanced analytical skills – apply data and information to develop strategies, solve problems, and measure and evaluate key performance metrics
Ability to work in a fast paced and collaborative environment
Strong negotiation and conflict resolution skills
EDUCATION AND EXPERIENCE:
Education: Bachelor’s degree in related field
Experience: Approximately 10+ years in a strategic lending, risk, and/or collections role within the financial industry
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
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