CASY-MSCCN Jobs

Tier II Network Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Tier II Network Engineer to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The Tier II Network Engineer is primarily focused on network administration support and will respond to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.

Responsibilities :

Serve as a Tier II Technical Operations member responsible for break/fix and completing pre-defined requests. Responsibilities include:

• Respond to systems and networking alerts, triage, troubleshoot, and resolve incidents.

• Work closely with other support teams to ensure incident events are handled in a timely manner.

• Handle incoming technical escalations from Service Desk, Network Operations Security Center, and other support teams.

• Draft and send incident notifications to government stakeholders and other support teams.

• Monitor and perform health checks of networking devices critical to infrastructure including routers, switches, VPNs, and proxies.

• Document, track, and coordinate incidents in ServiceNow.

• Escalate unresolved issues to Tier III.

• Join troubleshooting bridge calls for major incidents.

• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as port activations and de-activations.

• Perform patching, updates, upgrades and other maintenance activities.

• Communicate directly with end-users as necessary, to resolve issues and complete requests.

• Assist with postmortem related activities and support various efforts related to operational improvements.

• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.

• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

• Continuously cross-train to also support systems administration.

• Perform additional duties as assigned.

Required Qualifications:

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• BA/BS + 8 years of applicable experience

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)

• ITIL Foundation certification (not required to start but expected to attain in first six months)

• Flexibility to work any of the following shifts to provide coverage:

• Mon-Fri, 6-2 or

• Mon-Fri 10-6

• Shifts require on call for afterhours and weekends (on rotation).

• Work on-call rotation to respond to incident escalations.

• Experience with patch management software (e.g., SCCM)

• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle

• Ability to learn new technologies quickly (Zscaler, servers, switches, virtual hosts, etc.)

• Advanced experience with Active Directory management & administration

Preferred Qualifications:

• Previous DHS or DoD experience

• The following certifications is highly desired:

• CCNP

• Any hands-on Microsoft Windows administrator certifications

• COMPTIA A+, or Network+, or Security+ ITIL Foundation

• Ability to perform troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server

• Knowledgeable of Problem Management best practice and processes

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$102,900 - $216,200